Dongting (Wynter) Zheng
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Motel Manager
101 Stars Motel
07.2021 - Current
- Oversaw day-to-day operations of a busy motel with staff and report to the owner.
- Provided exceptional service and assistance to guests and maintain high guest satisfaction rates.
- Trained and mentored all new personnel to maximize quality of service and performance.
Executive Personal Assistant
Genuine New Zealand
05.2021 - 07.2021
- Coordinated events, prepared agendas and managed schedule for CEO.
- Booked travel by coordinating and reserving transportation and lodging.
Cashier
New Save Fresh Supermarket
12.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Crew Member
Pita Pit
11.2019 - 11.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
Student Ambassador
University Of Waikato
01.2020 - 08.2020
- Interacted with prospective students and parents during tours and student visit days, answering questions and providing insight.
- Engaged in on-campus club promoting volunteering efforts by students for non-profit organizations in community.
Officer
Tourism Administration Of Guangzhou Municipality
07.2010 - 05.2019
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Coordinated tourism companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Education
Master of Management Studies - Tourism Management
University of Waikato
Hamilton, New Zealand12.2020
Skills
- Hospitality Management
- Customer Satisfaction
- Effective Customer Service
- Staff Supervision
- Front Office Staff
- Hotel Room Cleaning
Certification
Licence Controller Qualification (LCQ)
Full driver's licence
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Japanese
Full Professional
Korean
Limited Working
Timeline
Motel Manager
101 Stars Motel
07.2021 - Current
Executive Personal Assistant
Genuine New Zealand
05.2021 - 07.2021
Cashier
New Save Fresh Supermarket
12.2020 - 04.2021
Student Ambassador
University Of Waikato
01.2020 - 08.2020
Crew Member
Pita Pit
11.2019 - 11.2020
Officer
Tourism Administration Of Guangzhou Municipality
07.2010 - 05.2019
Master of Management Studies - Tourism Management
University of Waikato
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