Donita Harry
Dunedin Central,OTA
Summary
Dynamic administration professional skilled in streamlining office operations and enhancing team collaboration. Successfully coordinated meetings and events while managing complex data entry and reporting tasks. Committed to fostering strong relationships with stakeholders to drive operational efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
ADMINISTRATION OFFICER
Education Review Office
01.2023 - 07.2026
- Format, prepare and send reports to institutions for schools and early Learning Services, also includes home school reports for parents/caregivers and Ministry of Education.
- Liaised with suppliers and external stakeholders, including vehicle maintenance and building manager, for efficient office maintenance.
- Data entry: updated and maintained internal databases, including confidential information.
- Arrange and update travel and accommodation requests and queries.
- Coordinated meetings and events to enhance team collaboration.
- Promote, support and assist the effective use of IT systems and applications by all team members, e.g., visa, HR and car booking applications.
- Developed and maintained strong relationships with ERO staff and key external stakeholders.
RETAIL SALESPERSON
BedsRus
Queenstown
04.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Process payments, managed returns, exchanges and refunds in accordance with store policy.
- Reconciled daily sales transactions to accurately balance the cash register and record daily revenue.
- Managed inventory control, cash control, and store opening and closing procedures
- Organized shelves and prepared merchandise for sales floor through pricing and tagging to enhance visual appeal and customer experience.
- Restocked shelves to ensure product availability and optimize store appearance for shoppers.
SENIOR ADMINISTRATOR
Auckland Council
08.2017 - 11.2022
- Ensured smooth office operations through effective leadership and administrative skills.
- Managed online surplus store, including stock take, photographing items, uploading online, and addressing customer queries and complaints.
- Create purchase order and goods receipting, manage queries and handle complaints.
- Coordinate with suppliers for wrong item delivery, back order, item return, chasing/ tracking/ editing invoices and credit notes.
- Monitoring and managing the shared team inbox & calendar.
- Book venues and meeting rooms, organize catering & coordinate for team events.
- Managing dedicated departmental fleet vehicles & making travel and accommodation bookings.
- Prepare agenda, take minutes, order stationery and kitchen supplies.
- Assisted teams in managing workloads during periods of low staff availability.
FRONT OFFICE EXECUTIVE
Ramada Queenstown Central
06.2022 - 08.2022
- Managed reception area, greeting visitors and answering phone calls to create a welcoming environment.
- Resolved guest queries and complaints face to face and over the phone, enhancing guest satisfaction.
- Oversaw inbox management for timely communication and follow-up, ensuring efficient correspondence.
- Maintaining stocks and coordination with other department.
- Process payments and refunds.
DISPATCH / RESERVATION COORDINATOR
Nomad Safaris
Queenstown
06.2022 - 08.2022
- Managed reservations inbox, responded to enquiries, and processed bookings to ensure customer satisfaction.
- Allocated vehicles for scheduled trips.
- Coordinated breakdown responses and organized on-call assistance to minimize service disruptions.
- Managing drivers roster, organising drivers trips.
- Coordination with accounts and sales.
- Process payments and refunds.
- Maintained inventory levels and performed general housekeeping to ensure operational efficiency.
SMALL BUSINESS OWNER
Flourishing Walk
Queenstown
04.2022 - 06.2022
- Determined business plan, mission statement and vision.
- Oversaw daily business operations to ensure smooth functionality.
- Conducted branding market research and managed promotional campaigns to enhance visibility.
- Monitored daily activities and facilitated communication with clients to strengthen relationships.
- Managing social media accounts and inbox.
- Write ads and qualify candidates over the phone.
- Budget and finance management etc..
- Observed and analyzed strategies from industry leaders to gain insights.
- Mentoring and supporting new associates.
FASHION CONSULTANT
Country Road Group
07.2021 - 10.2021
- Cultivated customer-centric culture, enhancing customer experience and confidence in styling.
- Fostered customer loyalty by actively promoting and engaging customers in the loyalty program.
- Suggested additional items to enhance customer purchases. by suggesting additional items to complement the outfit.
- Drove brand awareness by organizing display setups and assisting in merchandising.
- Ensure the selling floor is fully stocked at all times and is presented to company standard.
- Accepted and processed customer payments.
- Manage and maintain stock and adhere to the stock procedure to ensure loss prevention at all times.
- Provide feedback to managers regarding stock opportunity and stock issues.
ADMINISTRATION/ FINANCE ADMINISTRATION/RECEPTION
Randstad, Madison and Hudson Recruitment
04.2014 - 07.2014
- Updated daily transaction records to assist with payroll and billing administration.
- Streamlined clerical and data entry tasks to enhance financial procedures.
- Assisted in processing timesheets and data entry.
- Coordinated flight bookings for staff travel to Mt Eden prison, ensuring timely and efficient travel arrangements. for staff to travel to Mt Eden prison from other locations in NZ and back.
- Supported auditing of prisoners' property and reorganized room layout to improve time efficiency.
- Prepare and organise the building consent, send to scanning centre for digitalisation, collect and distribute to the respective departments.
- Manage reception, issue visitor passes, coordinate with employees for meetings etc.
- Assisted the IT department to sanitize the system.
Education
Certificate in Fashion ( Level 4) - Fashion Design
Otago Polytechnic
Dunedin12-2026
Level 3 - Money Management
SCHOOL OF THOUGHT
Queenstown, NZ12-2023
Level 4 - Small Business and Project Management
SCHOOL OF THOUGHT
Queenstown, NZ11-2021
Skills
- Customer relations
- Decision making
- Leadership
- Efficient
- Problem solving
- Training and Development
- People skills
- Communications
- Time management
- Administrative support
- Office management
- Continuous improvement
- Budget management
- Customer service
- Data entry
- Effective communication
- Office administration
- Database management
- Minutes recording
- Travel planning
- Email management
- Quality control
- Fashion design
- Attention to detail
- Recruitment
Language
English & Hindi
Timeline
RETAIL SALESPERSON
BedsRus
04.2023 - 08.2023
ADMINISTRATION OFFICER
Education Review Office
01.2023 - 07.2026
FRONT OFFICE EXECUTIVE
Ramada Queenstown Central
06.2022 - 08.2022
DISPATCH / RESERVATION COORDINATOR
Nomad Safaris
06.2022 - 08.2022
SMALL BUSINESS OWNER
Flourishing Walk
04.2022 - 06.2022
FASHION CONSULTANT
Country Road Group
07.2021 - 10.2021
SENIOR ADMINISTRATOR
Auckland Council
08.2017 - 11.2022
ADMINISTRATION/ FINANCE ADMINISTRATION/RECEPTION
Randstad, Madison and Hudson Recruitment
04.2014 - 07.2014
Certificate in Fashion ( Level 4) - Fashion Design
Otago Polytechnic
Level 3 - Money Management
SCHOOL OF THOUGHT
Level 4 - Small Business and Project Management
SCHOOL OF THOUGHT