Donna Andrews
Opotiki,BOP
Summary
Dynamic Rates Officer at Opotiki District Council with a proven track record in strategic planning and process improvement. Enhanced operational efficiency through innovative solutions and effective team collaboration. Skilled in report writing and fostering community relations, driving initiatives that strengthened public trust and optimized service delivery.
Overview
20
20
years of professional experience
Work History
Rates Officer
Opotiki District Council
11.2021 - Current
- Assisted in daily operations by coordinating schedules and managing communication with team members.
- Supported implementation of safety protocols, ensuring compliance with established guidelines.
- Learned operational procedures through hands-on training
- Monitored workflow processes, identifying areas for improvement and suggesting enhancements to supervisors.
- Engaged in team meetings, sharing insights and ideas for optimizing daily tasks and responsibilities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Fostered culture of continuous improvement, encouraging innovation and adoption of best practices in law enforcement techniques.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Developed and implemented strategic plans to address community concerns, fostering stronger relationships between force and public.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
Immigration Manager
MBIE
2008 - 11.2021
- Oversaw daily operations to enhance team efficiency and productivity.
- Developed and implemented process improvements, reducing operational bottlenecks.
- Trained and mentored junior staff on best practices and workflow optimization.
- Coordinated cross-departmental projects to align resources and achieve objectives.
- Managed various Immigration teams over my time with Immigration
- Spent 3 years working around the Pacific Region as a New Zealand Diplomat.
- Assistant Branch Manager of New Zealand Immigration Suva Branch 2011-2014.
Administration Manager
Auckland City Council
1996 - 2006
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated office activities and maintained organizational systems for improved workflow.
- Implemented new scheduling software, reducing appointment conflicts and optimizing resource allocation.
- Developed training materials for onboarding staff, ensuring compliance with company policies and procedures.
- Led cross-functional teams in project execution, fostering collaboration and achieving key milestones.
- Oversaw budget management, identifying cost-saving opportunities while maintaining quality standards.
- Analyzed performance metrics to drive process improvements and enhance overall operational effectiveness.
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Managed administration for performing arts, community local events, and larger city events.
- Attended Council events to ensure administration, health and safety requirements, notices were in place and logistical requirements were met.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Cultural awareness
- Community relations
- Information verification
- Evidence storage
- Team collaboration
- Legal knowledge
- Evidence analysis
- Interview techniques
- Organizational skills
- Problem-solving
- Decision-making
- Time management
- Written communication
- Multitasking
- Excellent communication
- Team building
- Analytical thinking
- Active listening
- Relationship building
- Interpersonal communication
- Data analysis
- Conflict resolution
- Process improvement
- Project planning
- Idea development and brainstorming
- Logistics coordination
- Process analysis
- Issue research
- Problem-solving abilities
- Reliability
- Effective communication
- Adaptability and flexibility
- Operational efficiency
- Self motivation
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Project management
- Business analysis
- Workflow optimization
- Problem-solving aptitude
Certification
Certificates for qualifications can be provided at interview.
Timeline
Rates Officer
Opotiki District Council
11.2021 - Current
Immigration Manager
MBIE
2008 - 11.2021
Administration Manager
Auckland City Council
1996 - 2006
Similar Profiles
Ari EricksonAri Erickson
Engineering Group Manager at Opotiki District CouncilEngineering Group Manager at Opotiki District Council
Rob ApanuiRob Apanui
Forklift Operator at EastPack OpotikiForklift Operator at EastPack Opotiki
Andrea DanielsAndrea Daniels
CCD75 Council Co-President at Citywide Council of District 75/Council MemberCCD75 Council Co-President at Citywide Council of District 75/Council Member
Tareha WalkerTareha Walker
Line Mechanic Team Leader at Horizon NetworksLine Mechanic Team Leader at Horizon Networks
Jade SteadmanJade Steadman
Pharmacy Technician at Opotiki PharmacyPharmacy Technician at Opotiki Pharmacy