Donna Bishop

• Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
• Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
• Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
• Mentored junior team members, providing guidance on best practices and troubleshooting issues as needed.
• Streamlined workflow for faster checkouts and reduced waiting time for customers.
• Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
• Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.

• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Demonstrated extensive product knowledge to guide customers in making informed purchasing decisions.
• Contributed to inventory management efforts, conducting regular counts and assisting in order placement when needed.
• Enhanced loss prevention efforts through diligent monitoring of potential theft situations.
• Maximized sales revenue by offering product recommendations based on customers'' preferences and needs.
• Promoted a safe shopping environment by adhering to age verification policies for liquor sales.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.

Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
• Maintained a spotless environment for guests through diligent daily housekeeping tasks.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Handled equipment, chemicals, and materials properly and with caution.