DONNA MARIE BOWMAN
Pleasant Point,CAN
Summary
Hardworking employee enthusiastic about learning technical field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Quality Control Inspector
Alliance Group Smithfield Plant
02.2023 - 05.2024
- Improved product quality by conducting thorough inspections and identifying defects in timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
- Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
- Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
Sales Support and Reservation Executive Supervisor
STAGIT.IE Westmeath
04.2014 - 02.2020
- Responsible for dealing with all incoming telephone calls, on average 60-70 calls a day
- Organize Hen/Stag parties in all Ireland and the UK
- Check incoming bookings on the CRM system and make sure to give a proper quote to customers
- Check unpaid deposits and sort out bookings
- Ability to book the accommodation, day activities, meal, night activities, venue of hen/stag event
- Responsible for dealing directly with suppliers such as Accommodations, Hotels
- Restaurant, Nightclub, Bus, activities and Venue
- Make sure to update them of any changes, amendments of bookings from time to time
- Email, call suppliers directly to confirm bookings and rates
- Make sure to check the CRM system from time to time and report to the IT department if there is any problem, suggest new features to improve the system
- Double check all itinerary before sending it to the customer and make sure everything is correct and booked
- Responsible for calculating the rates, total package price of the event before sending quotes and taking deposits
- Obtains list of new suppliers from UK, Ireland and Europe
- Maintains sales target each week, months and years.
Housekeeping Supervisor and Reservation staff
ROSEBUD MOTEL Rosebud
02.2013 - 03.2014
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
- Investigates complaints regarding housekeeping service and equipment, and takes corrective action
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Inventories stock to ensure adequate supplies
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates on all computers within required operating procedures.
Reservation Executive / Travel Consultant
UNICORN TOURISM Sheik Zayed
10.2006 - 01.2013
- Responsible for dealing with all incoming telephone calls, on average 50-70 calls a day
- Organize and coordinate meetings, conferences, travel agendas, means of transportation and destination accommodation
- Prepare meeting agenda and take minutes at management meetings, draft letters, correspondences
- Maintained accurate, up-to-date files and statistical data of office equipment, proposed acquisitions and implemented maintenance schedule
- Maintained executive coffee room and employee pantry area including the ordering and purchasing of supplies
- Opened, directed, and responded to incoming mail
- Report directly to the managing director
- Coordination with other departments to ensure information and procedures are updated and compiled
- Composed and typed a wide variety of complex letters, memoranda, and statistical charts and reports using a personal computer to perform word processing and other specialized functions
- Making travel and accommodation arrangements
- Handles discreet and confidential information, figures and other information
- Making visa application arrangements and restaurant, car reservations
- Compiling monthly reports
- Process payments, reimbursements etc.
Education
Bachelor of Science - Tourism And Travel Management
Southwestern University
Skills
- Proficient in CRM system, Google docs, apps such as Spreadsheet, etc, knowledge in using magnet phones both desktop and mobile
- Has data entry background
- Over 25 years in hospitality/tourism industry
- Good interpersonal and leadership skills, proficient in MS Office application
- Skilled in Internet accessing and information gathering, knowledge in use of multi-line telephone systems, can operate fax and photocopier and other related office machines and equipment
- Knowledge in webpage set up and basic design
- Process Improvement Initiatives
- Cause and Effect Analysis
Timeline
Quality Control Inspector
Alliance Group Smithfield Plant
02.2023 - 05.2024
Sales Support and Reservation Executive Supervisor
STAGIT.IE Westmeath
04.2014 - 02.2020
Housekeeping Supervisor and Reservation staff
ROSEBUD MOTEL Rosebud
02.2013 - 03.2014
Reservation Executive / Travel Consultant
UNICORN TOURISM Sheik Zayed
10.2006 - 01.2013
Bachelor of Science - Tourism And Travel Management
Southwestern University
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