- Gardening
- Travel
- Spending time with family and friends
- Walking on the beach
- Preserving fruit
Donna Burchett
Whangarei
Summary
Dynamic Branch Manager with a proven track record at Lighting Direct, excelling in operations management and customer service. Adept at implementing sales strategies and fostering client relationships, I leverage strong leadership and attention to detail to drive performance and exceed targets. Self-motivated and approachable, I ensure efficient resource allocation and team success.
Overview
21
21
years of professional experience
Work History
Branch Manager
Lighting Direct
06.2014 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction by providing great service and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting.
- Implemented effective sales strategies to achieve branch targets and form strong relationships with clients.
Assistant Manager
Lighting Plus
04.2009 - 05.2014
- Assisted in daily operations and helped to supervise.
- Managed inventory levels and performed efficient stocktakes.
- Provided excellent customer service, maintaining strong professional relationships.
Home Sales Consultant
Keith Hay Homes
02.2004 - 07.2007
- Tailored home designs to clients requirements/satisfaction
- Worked with commission based sales
- Built and maintained lasting relationships with clients
Education
New Zealand Certificate Level 4 - Horticulture
NorthTec
Whangarei, NZNew Zealand Certificate Level 3 - Office Systems
NorthTec
Whangarei, NZSkills
- Branch operations management
- Leadership but is also a team player
- Very friendly and approachable
- Customer service
- Excellent time management and ability to prioritise
- Coaching and mentoring
- Proficiency in POS, Timefiler and SAP systems
- Data entry and word processing
- Reception duties, legal and corporate especially
- Self-motivated
- Attention to detail
Interests
Timeline
Branch Manager
Lighting Direct
06.2014 - Current
Assistant Manager
Lighting Plus
04.2009 - 05.2014
Home Sales Consultant
Keith Hay Homes
02.2004 - 07.2007
New Zealand Certificate Level 4 - Horticulture
NorthTec
New Zealand Certificate Level 3 - Office Systems
NorthTec
Similar Profiles
Danielle MorrisDanielle Morris
Regional Project Manager at FOS LightingRegional Project Manager at FOS Lighting
Clint CrebbinClint Crebbin
Senior Mortgage Loan Officer/Trainer at First Bank - Consumer Direct Mortgage(Closed)Senior Mortgage Loan Officer/Trainer at First Bank - Consumer Direct Mortgage(Closed)
Kishan Nair PrushothamanKishan Nair Prushothaman
Marketing Graphic Designer at Eye Lighting Malaysia (ELM) Lighting Sdn BhdMarketing Graphic Designer at Eye Lighting Malaysia (ELM) Lighting Sdn Bhd