Donna Burkhart
New Plymouth,TKI
Summary
Dynamic Salon Owner/Operator with a proven track record of enhancing business performance through strategic management and exceptional customer service. Excelled in business development and client relations, increasing customer retention significantly. Skilled in financial management and hygiene standards, fostering a welcoming environment for both clients and staff. Demonstrated leadership in negotiating with vendors and streamlining inventory, contributing to a thriving, compliant salon business.
Salon management professional prepared to bring extensive industry knowledge and hands-on experience to role. Known for driving customer satisfaction and fostering collaborative work environment. Reliable in adapting to evolving trends and ensuring consistent results, with strong skills in team leadership and client relations.
Overview
41
41
years of professional experience
Work History
Salon Owner/Operator
Self-employed
09.1983 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Learned and remained updated on statutory requirements and regulations.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Education
Business Management, Typing, Hairdressing - Secretarial Studys
Polytechnic New Plymouth
Skills
- Appointment scheduling
- Hygiene standards
- Customer service
- Business management
- Scheduling
- Customer service management
- Decision-making
- Client account management
- Business development
- Goal setting
- Inventory control
- Financial management
- Team leadership
- Inventory tracking and management
- Data management
- Payroll administration and timekeeping
- Customer relations
- Administrative management
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
Accomplishments
- Achieved 41 years in business with get cliental and staff.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Salon Owner/Operator
Self-employed
09.1983 - Current
Business Management, Typing, Hairdressing - Secretarial Studys
Polytechnic New Plymouth
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