Donna Burns
Paraparaumu,Kapiti
Summary
Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.
Overview
22
22
years of professional experience
Work History
Bar Manager
Waikanae Chartered Club
06.2010 - 10.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Cleaner Supervisor
Mr Clean Ltd
01.2006 - 09.2008
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Maintained a safe working environment for staff members by enforcing strict adherence to safety guidelines and protocols.
Cleaner
Ocs Cleaning Service
09.2002 - 2005
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Staff scheduling
- Guest interaction
- Outgoing personality
- Inventory control
- Safety awareness
- Customer relations
- Responsible alcohol service
- Bar management
Timeline
Bar Manager
Waikanae Chartered Club
06.2010 - 10.2024
Cleaner Supervisor
Mr Clean Ltd
01.2006 - 09.2008
Cleaner
Ocs Cleaning Service
09.2002 - 2005
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