Summary
Overview
Work History
Skills
Timeline
Generic

Donna Howell

233 Strid Road, TeAtatu South

Summary

Dynamic and resilient professional with a proven track record of cultivating long-term relationships and driving business growth as a Proprietor at Self Employed Services. Leveraging strong problem-solving skills and a customer-centric approach, I have consistently enhanced service delivery and operational efficiency. Skilled in operational management and adept at learning new skills, I excel in fast-paced environments, ensuring both customer satisfaction and profitability.

Overview

2016
2016
years of professional experience

Work History

Proprietor

Self Employeed - Sub Contractor
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Boosted sales through effective merchandising strategies and attractive store displays.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
  • Provided customer service on accounts and resolved problems.
  • Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
  • Fostered strong relationships with key industry stakeholders to establish beneficial collaborations for mutual growth.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Volunteer Assistant

Salvation Army Family Store
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Cash handling and eftpos
  • Greeted customers with friendliness and professionalism.
  • Answered incoming phone calls to process enquiries, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Maintained visual merchandising ensuring products, tickets, signage were in the correct places

Proprietor

Self Employed Services
11.2004 - 04.2015
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Analyzed market trends to identify opportunities for expansion and diversification in the industry.
  • Developed and managed relationships with vendors and suppliers.
  • Optimized team hiring, training, and performance.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Entered income and expense details into business databases to track purchases and address variances.
  • Increased customer satisfaction by providing personalized service and addressing customer needs.
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
  • Provided customer service on accounts and resolved problems.

Production Worker (Casual)

Tow Team Whangarei
01.1990 - 03.1998
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Volunteered for additional assignments during peak periods to keep tasks on schedule.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Contributed to product innovation by providing feedback on production challenges.
  • Optimized material usage to minimize waste, contributing to cost reduction efforts.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Played key role in achieving production targets, consistently meeting daily quotas.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Collaborated with other departments to optimize production workflows.

Assistant

New Love Ford Whangarei
02.1996 - 11.1997
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude, as well as competently working independently.
  • Greeted cutomers with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of property maintenance,.
  • Assisted in grooming cars, maintaining a high level of presentation.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.

Skills

  • Adaptave
  • Problem Solver
  • Honest
  • Resilient
  • Willingness to learn new things
  • An active listener
  • Customer service

Timeline

Proprietor

Self Employed Services
11.2004 - 04.2015

Assistant

New Love Ford Whangarei
02.1996 - 11.1997

Production Worker (Casual)

Tow Team Whangarei
01.1990 - 03.1998

Proprietor

Self Employeed - Sub Contractor

Volunteer Assistant

Salvation Army Family Store

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Donna Howell