Donna Law
Whanganui,MWT
Summary
Dynamic professional with a strong foundation in project management and customer service. Expertise in coordinating multi-faceted projects, streamlining operations, and driving process improvements to ensure successful outcomes.
Overview
22
22
years of professional experience
Work History
Project Coordinator
Soren Liv
Aramoho, Whanganui
08.2023 - Current
- Facilitated communication among team members and stakeholders effectively.
- Coordinated project schedules and timelines for multiple initiatives.
- Assisted in resource allocation and management for project tasks.
- Organized project documentation and maintained accurate records consistently.
- Supported budget tracking and expense reporting for projects regularly.
- Conducted meetings to discuss project updates and gather feedback efficiently.
- Collaborated with cross-functional teams to ensure alignment on objectives.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Proprietor
Harvey Norman
Central, Whanganui
10.2009 - 08.2023
- Managed daily operations to ensure efficient store functioning.
- Trained staff on product knowledge and customer service skills.
- Oversaw inventory management and restocking of merchandise.
- Developed promotional displays to enhance product visibility.
- Coordinated sales events to attract and engage customers.
- Implemented operational procedures to streamline workflows.
- Addressed customer inquiries and resolved issues promptly.
- Collaborated with suppliers to maintain optimal product selection.
- Developed and implemented business strategies to increase sales and profits.
- Maintained records of employee attendance, payroll information, time off requests.
- Recruited qualified personnel through job postings, interviews, background checks.
- Advised staff on policies and procedures related to customer service standards.
- Set pricing structures according to market analytics and emerging trends.
- Prepared financial statements, budgets, and forecasts for business operations.
- Researched potential competitors' pricing structure in order to adjust prices accordingly.
- Conducted performance reviews with employees in order to identify areas of improvement as well as recognize outstanding achievements.
- Managed inventory levels to ensure adequate stock while controlling costs associated with ordering more than necessary.
- Ensured compliance with all applicable laws including labor laws and safety regulations.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Coordinated logistics and supply chain management for product distribution.
PA Customer Service
Harvey Norman
Central, Whanganui
10.2003 - 10.2009
- Managed daily schedules for executives and staff members.
- Coordinated meetings, ensuring all materials were prepared in advance.
- Organized travel arrangements for team members across various locations.
- Maintained office supplies, facilitating efficient operations and workflows.
- Assisted in preparing reports and presentations for management reviews.
- Communicated with clients to address inquiries and provide support.
- Collaborated with various departments to streamline administrative processes.
- Handled incoming correspondence, prioritizing urgent requests effectively.
- Maintained confidential files related to personnel records or other sensitive information.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Coordinated meetings between internal departments and external partners.
- Developed processes for efficient workflow within the departmental structure.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Coordinated with other staff members to ensure seamless support and coverage.
- Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
- Delivered optimal administrative, customer service and case management support.
Education
High School Diploma -
Whanganui High School
WhanganuiSkills
- Project management
- Budget management
- Time optimization
- Resource allocation
- Documentation oversight
- Communication skills
- Process improvement
- Customer service
- Detail-oriented
- Procurement
- Resource coordination
- Price quote preparation
- Sales and marketing
- Project coordination
Accomplishments
Multiple Customer Service Certificates of appreciation, 2010-2023
References
References available upon request.
Timeline
Project Coordinator
Soren Liv
08.2023 - Current
Proprietor
Harvey Norman
10.2009 - 08.2023
PA Customer Service
Harvey Norman
10.2003 - 10.2009
High School Diploma -
Whanganui High School