Donna O'Shea
Timaru,Highfield
Summary
Skilled in interpersonal communication and multitasking, I've significantly enhanced client outcomes at Te Whatu Ora by fostering empowerment and independence. Leveraging attention to detail and emotional awareness, I excel in teamwork and individualized support, achieving notable efficiency improvements in service delivery.
Overview
17
17
years of professional experience
Work History
Community Support Worker
Te Whatu Ora
09.2020 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
- Organzied recreational activities that fostered positive social interactions and improved community engagement
- Maintained professional development through participating in training courses opportunities
- Collaborated with multidisciplinary teams to enhance delivery of community support services and optimal client outcomes.
- Improved service delivery efficiency by contributing to development of internal policies and procedures.
- Maintained accurate case records to track progress, sharing relevant updates with clinical team
- Advocated for clients' needs with other service providers, securing additional support and interventions when necessary.
- completed educational observations to convey important information to clinical team.
- Facilitated group activities that promoted social interaction and skill development among clients.
- Supported clients through development of new life skills, exposure therapy and supervised eating
- Maintained internal database of upcoming medication reviews client reviews and other relevant details.
Addiction Support Worker
AMPSS 101
10.2019 - 09.2020
- Assisted patients in developing coping skills and healthy habits to replace addictive behaviours, strengthening long-term sobriety prospects.
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Facilitated group therapy sessions, promoting open communication among participants and fostering a supportive environment.
- Established strong rapport with clients through active listening techniques and empathy, creating an environment conducive to healing.
- Assisted clients in identifying triggers and developing personalized coping mechanisms, reducing the risk of relapse.
Home Based Support Worker
Presbyterian Services
01.2015 - 12.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Teacher Aide
Bluestone Primary School
01.2008 - 08.2010
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Observed and monitored children's activities.
Education
No Degree - Level 4 Cert Mental Health & Addictions
Ara Institute of Canterbury
Christchurch, New Zealand, NZ10-2019
Skills
- Attention to detail
- Time management
- Interpersonal communication
- Teamwork and collaboration
- Multitasking
- Emotional awareness
- Teamwork
- Individualized support
- Behavioral support
- Relationship building
Timeline
Community Support Worker
Te Whatu Ora
09.2020 - Current
Addiction Support Worker
AMPSS 101
10.2019 - 09.2020
Home Based Support Worker
Presbyterian Services
01.2015 - 12.2018
Teacher Aide
Bluestone Primary School
01.2008 - 08.2010
No Degree - Level 4 Cert Mental Health & Addictions
Ara Institute of Canterbury
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