Donna Pitiroi
Taupo
Summary
Detail-oriented and highly organized Office Administrator with a proven track record of streamlining operations, managing schedules, and enhancing workplace efficiency. Skilled in coordinating administrative processes, maintaining accurate records, and fostering clear communication across teams. Adept at handling confidential information with discretion, resolving issues proactively, and supporting executives to achieve organizational goals. Known for a positive attitude, adaptability, and a commitment to delivering exceptional service in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Rating Officer / Māori Land Officer
Taupo District Council - Finance
01.2017 - 07.2025
- Ensure accurate processing of general and Māori land rates, remissions, and rebates in accordance with policies
- Maintain the RID, Direct debits, GL journals and refunds are accurate, timely and correct
- Respond to customer enquiries – both internal and external
- Liaise with solicitors, Māori Land Court, Iwi regarding property ownership and settlements daily.
- Assist Rates, Finance and Customer Service staff and provide further training (where required)
- Undertake all End-of-Rating-year tasks and assist with the setting of New Rating year tasks
- Support all stages of the District Revaluation
- Work collaboratively within the business to allow improvement of processes and outcomes
- Ensure legislative requirements and Council policies and procedures are fulfilled
Accounts Officer
Il Granino Bakery - Mt Lawley, Western Australia
01.2014 - 01.2017
- Data input, reconciliation and payment of creditor accounts, bank account and credit card reconciliation
- Coordinate accounts payable and receivable functions
- Payroll processing, taxation, superannuation and WorkCover compliance
- Office management and all administrative tasks.
- Compiling work schedules and assigning new jobs to the correct personnel.
- Liaising with the tax department.
Accounts Officer
PPM Corporate - Mt Lawley, Western Australia
01.2014 - 01.2014
- Daily data input, reconciliation and payment of creditor accounts, bank account and credit card reconciliation
- Coordinate accounts payable and receivable functions
- Weekly payroll processing, quarterly taxation, superannuation returns and WorkCover compliance
- Office management and all administrative tasks
Administration Manager/Person Assistant/Executive Assistant
Rally Environmental/ Piacentini & Son – Bunbury, Western Australia – Bunbury, Western Australia
01.2004 - 01.2014
- Manage and oversee the day-to-day operations of the office
- Complete all staff inductions, safety meetings
- Process supplier invoices and purchase orders
- Data input, reconciliation and payment of creditor accounts, bank account and credit card reconciliation.
- Data input, reconciliation of debtor accounts including invoicing and receipting payments
- Prepare annual budgets, cash flow planning and forecasting
- Weekly payroll processing, taxation, superannuation and WorkCover compliance
- Prepare tender documents and coordinate new projects as required
- Develop and manage the site office
- Undertake executive assistant tasks for the Environmental Manager
- Perform additional duties as per Administration Manager/Personal Assistant role.
Education
Taupo-nui-a Tia
Taupo, NZSkills
- Strong leadership skills with the ability to lead, direct, motivate and inspire others
- Able to understand, interpret and apply various legislation, policies, and procedures
- Advanced computer skills and experience with Microsoft suite, NCS, Technology One
- Administration skills including document preparation, record keeping and audit requirements
- Strives to achieve continuous improvement, evaluating and improving systems and procedures
- Experience with transitional and dynamic work environments
- Fast learner - Ability to acquire new skills quickly and easily
- Well, organised with excellent time management skills, meeting deadlines consistently
- Client liaison with both internal and external customers, treated with respect, empathy, and professionalism
- Ability to communicate with people from diverse cultural backgrounds and nationalities
- High level analytical and problem-solving skills with the ability to achieve positive outcomes
- Office management skills as well as excellent written and verbal communication skills
Accomplishments
- Collaborated with IT team with the of the data integration and testing of a new system.
- Supervised team of 3 staff members.
- Achieved end of year processing by completing financial tasks with accuracy and efficiency ensuring a smooth transition to the new financial year.
- Used Microsoft Excel to develop tracking spreadsheets.
Certification
- Certificate IV in Bookkeeping - Open Colleges
- Certificate IV in Business - Open Colleges
- Effective Supervisor - Curtin University of Technology
- Certificate II in Information Technology (Applications), Certificate II Business - Curtin University of Technology
- MYOB – Introduction & MYOB - Payroll - Curtin University of Technology
- Microsoft Project Essentials - Wizard Training
- Microsoft Excel Advance - Wizard Training
Languages
Maori
Elementary
Interests
- Enjoy participating inphysical activity for overall physical and mental well-being
- Pilates
- Regularly practice mindfulness and meditation for overall wellness
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Timeline
Senior Rating Officer / Māori Land Officer
Taupo District Council - Finance
01.2017 - 07.2025
Accounts Officer
Il Granino Bakery - Mt Lawley, Western Australia
01.2014 - 01.2017
Accounts Officer
PPM Corporate - Mt Lawley, Western Australia
01.2014 - 01.2014
Administration Manager/Person Assistant/Executive Assistant
Rally Environmental/ Piacentini & Son – Bunbury, Western Australia – Bunbury, Western Australia
01.2004 - 01.2014
Taupo-nui-a Tia
INTERESTS
Pilates, Cooking, Learning Te Reo, Marae Trustee.