Donna Pitiroi
59 Norman Smith Street,Taupō
Summary
Results-driven Office Administrator with expertise in streamlining operations and boosting workplace efficiency. Specializes in coordinating administrative processes, maintaining accurate records, and fostering clear communication across teams. Manages confidential information and resolves issues proactively to advance organizational goals.
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Payments and Transaction Officer
Tūaropaki
Taupō, Taupō
06.2025 - 11.2025
- Daily operations and ensured efficient workflow at Tūaropaki.
- Collaborated with cross-functional teams to support project initiatives and goals.
- Ensured the security and confidentiality of sensitive information.
- Utilised a document management system to organise company files, keeping up-to-date and easily accessible data.
SENIOR RATING OFFICER / MĀORI LAND OFFICER
Taupo District Council
Taupo, WKO
01.2017 - 07.2025
- Streamlined processing of general and Māori land rates remissions and rebates, ensuring compliance with established policies.
- Coordinated communication with solicitors and Māori Land Court iwi, resolving property ownership and settlement matters.
- Executed all end-of-rating-year responsibilities and facilitated the establishment of new rating year objectives.
- Oversaw compliance with legislative requirements and adherence to council policies and procedures.
- Facilitated comprehensive support for all phases of district revaluation.
- Fostered cross-departmental collaboration, improving process efficiency and achieving desired outcomes.
- Supported finance and customer service teams by delivering targeted training and assistance.
ACCOUNTS OFFICER
Il Granino Bakery
Mt Lawley, Western Australia
01.2014 - 01.2017
- Executed data input, reconciliation, and payment processes for creditor and bank accounts, ensuring accuracy in credit card reconciliation.
- Coordinated accounts payable and receivable functions to maintain timely financial transactions.
- Payroll processing, taxation, superannuation and WorkCover compliance.
- Managed office operations and administrative tasks, supporting overall business efficiency.
- Compiling work schedules and assigning new jobs to the correct personnel.
- Communicated with tax department to address inquiries.
OFFICE MANAGER
PPM Corporate
Mt Lawley, Western Australia
01.2014 - 12.2014
- Managed office operations and optimised administrative workflows, fostering a collaborative team environment.
- Streamlined accounts payable and receivable operations, enhancing efficiency and accuracy in financial reporting.
- Achieved timely payroll processing every week, enhancing employee satisfaction.
- Streamlined payment processes for creditor accounts, improving turnaround time and accuracy.
- Achieved accurate daily reconciliation of data inputs for creditor accounts.
- Enhanced efficiency in bank account and credit card reconciliation.
- Streamlined quarterly taxation submissions, resulting in improved compliance.
- Delivered accurate superannuation returns and maintained rigorous workcover compliance.
ADMINISTRATION MANAGER/PERSONNEL ASSISTANT/EXECUTIVE ASSISTANT
Rally Environmental/ Piacentini & Son
Bunbury, Western Australia
01.2004 - 12.2014
- Achieved timely payroll processing while maintaining compliance with taxation, superannuation, and WorkCover regulations.
- Managed office activities, coordinating resources and staff to maintain operational effectiveness.
- Organised and led staff inductions and safety meetings, emphasising critical safety protocols and procedures.
- Oversaw verification and reconciliation of supplier invoices and purchase orders for accurate financial records.
- Ensured accurate reconciliation of data inputs and timely payment of creditor accounts, maintaining strong vendor relationships.
- Delivered precise bank account and credit card reconciliation, contributing to improved financial reporting.
- Enhanced operational efficiency through effective management of financial processes.
- Conducted comprehensive reconciliation of debtor accounts, focusing on precise invoicing and timely receipting of payments.
- Achieved accurate annual budgets that facilitated strategic financial planning.
- Managed cash flow effectively to sustain liquidity and support operational needs.
- Created reliable forecasts that guided critical business strategies and informed decision-making.
- Oversaw preparation of tender documents while ensuring seamless coordination of new project requirements.
- Coordinated site office development and management, ensuring optimal resource allocation and workflow.
Education
Taupo-Nui-a Tia
Taupo, NZTaupo, NZ
Skills
- Legislation policy
- Regulatory compliance
- Data management tools
- System evaluation and analysis
- Workflow optimization
- Continuous improvement strategies
- Leadership administration
- Client relationship management
- Time management and organization
- Analytical problem-solving
- Dynamic work environment adaptability
- Verbal written communication
- Cultural awareness and sensitivity
- Document preparation
Accomplishments
• Collaborated with the IT team on the data integration and testing of a new system.
• Served as interim team leader until a new revenue manager was appointed.
• Achieved end-of-year processing by completing financial tasks with accuracy and efficiency, ensuring a smooth transition to the new financial year.
• Used Microsoft Excel to develop tracking spreadsheets.
• Served as interim team leader until a new revenue manager was appointed.
• Achieved end-of-year processing by completing financial tasks with accuracy and efficiency, ensuring a smooth transition to the new financial year.
• Used Microsoft Excel to develop tracking spreadsheets.
Languages
Te Reo - ongoing study
References
- Toni Wilkinson, Revenue Manager until August 2024, 027 739 9710
- Dominic Bowden, Contact Energy, 027 7034645, dominic.bowden@contactenergy.co.nz
- David Rameka, Taupo District Council, 021 2428481, drameka@taupo.govt.nz
Hobbies and Interests
- Enjoy participating in physical activity for overall physical and mental well-being.
- Pilates
- Regularly practice mindfulness and meditation for overall wellness.
- I enjoy helping others and giving back to the community.
- Personal Development and Self-Improvement.
- Trustee at Te Rangiita Marae and Nukuhau Pa.
- Currently studying He Papa Tikanga Level 3.
Hapu
- Ngāti Ruingārangi
- Ngāti Te Urunga
Iwi
Ngāti Tūwharetoa
Certification
Certificate II in Technology (Applications)
Timeline
Payments and Transaction Officer
Tūaropaki
06.2025 - 11.2025
SENIOR RATING OFFICER / MĀORI LAND OFFICER
Taupo District Council
01.2017 - 07.2025
ACCOUNTS OFFICER
Il Granino Bakery
01.2014 - 01.2017
OFFICE MANAGER
PPM Corporate
01.2014 - 12.2014
ADMINISTRATION MANAGER/PERSONNEL ASSISTANT/EXECUTIVE ASSISTANT
Rally Environmental/ Piacentini & Son
01.2004 - 12.2014
Taupo-Nui-a Tia