Donna Reid
Commercial and Residential Cleaner
Waitakere City,AUK
Summary
Dynamic telesales professional with proven success at Southern Stars Charitable Trust, excelling in lead generation and closing sales. Known for building rapport and delivering exceptional customer service, I consistently exceeded sales targets through effective communication and strategic upselling. My attention to detail and adaptability ensure high-quality performance in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
1
1
Commercial and Residential Cleaner
Work History
Commercial and Residential Cleaner
Various Client
01.2016 - Current
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Supported clients'' health and well-being by ensuring consistently sanitized living and working environments.
- Gained repeat business through exceptional performance and building strong relationships with satisfied customers over time.
- Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
- Streamlined cleaning processes for efficiency, allowing for more completed jobs within time constraints.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Maintained clean, neat, and professional entrances.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Kept building entryway glass clean and polished for professional presentation.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Residential Cleaner
Various Clients
01.2009 - Current
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
- Ensured a safe home environment by properly disposing of hazardous materials and using eco-friendly cleaning products.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Prioritized tasks based on client preferences, ensuring the most important areas of the home were attended to first.
- Restored order and organization in living spaces through systematic decluttering and organizational methods.
- Adhered to professional house cleaning checklist.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
Telesales Representative
Young New Zealanders Foundation
01.2014 - 03.2015
- Provided valuable feedback to management regarding customer concerns and market trends, contributing to the ongoing improvement of company strategies.
- Escalated concerns or advanced problem calls to management staff.
- Improved product knowledge, attending regular training sessions and staying updated on industry trends.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Minimized lost sales opportunities, following up on leads promptly and maintaining open lines of communication with prospects.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Supported new team members in adapting to company processes quickly, serving as a mentor for best practices in telesales operations.
Data Entry Administrator
Finance and Business Advisor
01.2010 - 08.2012
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Provided ongoing support to colleagues by answering questions about specific data entries or offering tips on how to navigate the database system effectively.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Organized and updated databases, records and other information resources.
Telesales Executive
Finance and Business Advisor
03.2009 - 03.2011
- Achieved high call volume daily without sacrificing quality or attention to detail during each interaction.
- Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Negotiated deals with clients for increased profitability while maintaining long-lasting professional relationships.
- Provided exceptional customer service, resolving complaints promptly and professionally to maintain client satisfaction levels.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Overcame objections using friendly, persuasive strategies.
Administration Manager
Southern Stars Charitable Trust
01.2007 - 12.2009
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed effective filing systems that streamlined document retrieval, increasing efficiency within the workplace.
- Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Maintained up-to-date knowledge of industry best practices in administration management through continuous learning opportunities, ensuring a competitive edge in service provision.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decisionmaking.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Met department budgets by monitoring and reporting on office expenses.
- Created reports, presentations and other materials for executive staff.
Administrator
Southern Stars Charitable Trust
03.2000 - 12.2008
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Driver Dispatcher
Southern Stars Charitable Trust
03.2004 - 03.2008
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Reduced delivery times with careful planning and route optimization.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
Database Administrator
Southern Stars Charitable Trust
03.2005 - 03.2007
- Streamlined backup and recovery processes, enhancing overall system stability and availability.
- Ensured database security with implementation of role-based access control and regular vulnerability assessments.
- Reduced data retrieval times for business users by creating indexed views and optimizing stored procedures.
- Built databases and table structures for web applications.
- Created and updated database designs and data models.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Worked with staff to develop and implement procedures to prevent data loss and maximize system availability.
Data Entry Administrator
Southern Stars Charitable Trust
01.2003 - 01.2005
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Demonstrated strong multitasking abilities by juggling numerous tasks simultaneously without sacrificing quality or accuracy.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
- Supported management in decision-making by providing accurate, timely, and relevant data reports.
- Facilitated smooth transitions during company mergers by effectively consolidating databases from multiple sources.
- Trained new employees on proper methods for entering, organizing, and maintaining company database records.
- Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
- Contributed to the development of departmental policies and procedures regarding data entry best practices.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Receptionist
Southern Stars Charitable Trust
03.2003 - 03.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Improved data privacy compliance with meticulous management of sensitive information.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Telesales Executive
Southern Stars Charitable Trust
03.1998 - 01.1999
- Managed substantial call volume daily while maintaining quality and attention to detail.
- Maintained accurate records while ensuring timely follow-ups.
- Achieved elevated sales figures through persuasive selling techniques.
- Boosted sales revenue by implementing effective telesales strategies and techniques.
- Developed strong relationships with clients for increased customer retention and repeat business.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Implemented upselling techniques to increase revenue and move product.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Developed extensive knowledge of products and services to better assist customers.
Skills
- Building rapport
- Cold calling
- Performance tracking
- Record preparation
- Reporting
- Closing sales
- Follow-up calls
- Customer service
- Attention to detail
- Adaptability and dependability
- Reliable and punctual
- Customer engagement
- Relationship building
- Data entry
- Outbound calling
- Product knowledge
- Scripted calls
- Email and telephone etiquette
- Warm calling
- Product sales
- Sales support
- Script reading
- Sales techniques
- Upselling and cross selling
- Lead generation
- Lead management
- Script use
- Prospecting and telemarketing
- Positive attitude
- Teamwork
- Quick thinking
- Problem-solving
Timeline
Commercial and Residential Cleaner
Various Client
01.2016 - Current
Telesales Representative
Young New Zealanders Foundation
01.2014 - 03.2015
Data Entry Administrator
Finance and Business Advisor
01.2010 - 08.2012
Telesales Executive
Finance and Business Advisor
03.2009 - 03.2011
Residential Cleaner
Various Clients
01.2009 - Current
Administration Manager
Southern Stars Charitable Trust
01.2007 - 12.2009
Database Administrator
Southern Stars Charitable Trust
03.2005 - 03.2007
Driver Dispatcher
Southern Stars Charitable Trust
03.2004 - 03.2008
Receptionist
Southern Stars Charitable Trust
03.2003 - 03.2004
Data Entry Administrator
Southern Stars Charitable Trust
01.2003 - 01.2005
Administrator
Southern Stars Charitable Trust
03.2000 - 12.2008
Telesales Executive
Southern Stars Charitable Trust
03.1998 - 01.1999