Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Tepu

Palmerston North,Otago

Summary

Dynamic and results-driven professional with extensive experience in cleaning and customer service, notably at Tangalooma Island. Proven expertise in chemical safety and team leadership, enhancing guest satisfaction through effective problem-solving and attention to detail. Committed to maintaining high standards of cleanliness and operational efficiency in diverse environments.

Overview

21
21
years of professional experience

Work History

Housekeeping Cleaner

Manowhenua
National Park, Waimarino
05.2024 - Current
  • Maintained cleanliness and organization in guest rooms and common areas.
  • Utilized cleaning chemicals and equipment safely according to company standards.
  • Reported maintenance issues to ensure timely resolution of facility concerns.
  • Followed daily cleaning schedules to ensure efficient time management.
  • Communicated effectively with guests to address their cleaning requests promptly.

Cleaner

Air BNB
Flatbush
11.2020 - 05.2023
  • Conducted thorough inspections of properties before guest arrivals.
  • Maintained cleanliness and organization of guest accommodations.
  • Utilized eco-friendly cleaning supplies to enhance guest experience.

Senior Team Leader. External Cleaner.

Tangalooma Island
Moreton, Brisbane Queenland
11.2017 - 04.2020
  • Led daily operations to ensure smooth guest experiences on the island.
  • Trained and mentored team members in customer service best practices.
  • Coordinated staff schedules to optimize workflow and coverage needs.
  • Implemented health and safety protocols for team and guest well-being.

Cleaner BMA Coal Mines.

Spotless
Blackwater, Queenland
06.2013 - 11.2017

Ensured operational readiness through regular vehicle checks.

Transport Staff to and from Work. Conducted toolbox health and safety inspections consistently to maintain compliance. Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.

  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Food Retail Services and Cleaner.

Royal Brisbane and Womens Hospital
Herston, Brisbane
05.2004 - 06.2013

Delivered exceptional customer service, enhancing client satisfaction metrics significantly.

Fostered positive work environment through professional and friendly interactions.

Executed food preparation while adhering to quality standards.

Maintained strict grooming regulations and dress code compliance.

  • Regularly cleaned tables, chairs, and floors to ensure tidy environment.
  • Managed garbage disposal to uphold cleanliness standards.
  • Conducted stocktake of cleaners room and performed daily cleaning tasks.
  • Closed down food court, verifying all security locks and alarms.

Education

Taumarunui High School
Taumarunui, NZ
12-1973

Skills

  • Cleaning procedures
  • Chemical safety
  • Inventory management
  • Equipment maintenance
  • Quality control
  • Team leadership
  • Staff training
  • Health protocols
  • Customer service
  • Problem solving
  • Attention to detail
  • Proper chemical usage
  • Kitchen cleaning
  • Bathroom cleaning
  • Waste disposal
  • Guest relations
  • English language fluency

Timeline

Housekeeping Cleaner

Manowhenua
05.2024 - Current

Cleaner

Air BNB
11.2020 - 05.2023

Senior Team Leader. External Cleaner.

Tangalooma Island
11.2017 - 04.2020

Cleaner BMA Coal Mines.

Spotless
06.2013 - 11.2017

Food Retail Services and Cleaner.

Royal Brisbane and Womens Hospital
05.2004 - 06.2013

Taumarunui High School
Donna Tepu