Dynamic National Training Coordinator at Northtec with a proven track record in developing tailored training solutions and fostering a culture of continuous learning. Expert in stakeholder management and virtual training, I successfully streamlined onboarding processes, enhancing productivity and engagement while reducing costs through strategic vendor negotiations.
Overview
20
20
years of professional experience
Work History
National Training Coordinator
Northtec
10.2021 - Current
Maintained accurate records of student participation in training courses, tracking progress towards learning objectives.
Collaborated with department managers to design customized training plans aligned with industry goals.
Coordinated logistics for training courses, including scheduling facilities, securing necessary equipment, and managing student registration.
Coordinated engaging instructional materials, including presentations, handouts, and interactive activities.
Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
Facilitated communication between trainers and students before and after sessions to ensure clear expectations and follow-up support were provided as needed.
Streamlined enrolment processes for new hires, resulting in reduced time to full productivity.
Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
Cultivated strong relationships with stakeholders at all levels of the industry training, fostering trust and collaboration in support of shared learning objectives.
Streamlined training logistics, from scheduling to resource allocation, ensuring efficient use of time and materials.
Improved training outcomes with introduction of competency-based assessments, ensuring that training objectives were met.
Increased training session attendance, actively promoting sessions through engaging communications and scheduling flexibility.
Streamlined certification process for industry-specific training, reducing time to certification for participants.
Coordinated with subject matter experts to ensure training content was accurate, relevant, and up-to-date, improving course effectiveness.
Tailored training methods to suit remote work environments, enhancing participation and knowledge retention among virtual teams.
Facilitated virtual, in-person and blended learning sessions.
Senior Finance Officer
Rabobank New Zealand Limited
05.2005 - 06.2020
Mentored junior finance staff members, fostering a culture of continuous learning within the department.
Established and maintained strong relationships with customers.
Represented organization at industry conferences and events.
Supported Managers across all areas of customer analysis and on-boarding.
Credit writing
Financials analysis
Conducted AML and on-boarding processes
Worked closely with relationship managers to proactively identify potential issues or concerns impacting client accounts.
Played a key role in developing innovative solutions for clients facing challenging financial situations or seeking new growth opportunities.
Provided exceptional customer service, addressing inquiries promptly and maintaining strong relationships with key clients.
Opened new accounts and made changes to existing accounts.
Presented products and services to customers using in-depth knowledge to answer questions.
Participated in client meetings to discuss financial needs and goals.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.