Donna Walker

Experienced in streamlining and leading improvement projects for business processing, procurement, and work practices, including the management and development of process solutions using formal project methodology. Strong coaching, mentoring and facilitation skills, with particular expertise in continuous improvements tools and techniques, development of adult learning, workflow analyses and design, and the ability to establish cohesive project teams. Highly versatile and adaptable to changing business and IT environments with a strength in multi-tasking. Expertise is underpinned by industry and tertiary qualifications in Lean Six Sigma, Prince2, and information management.

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• Process Design – Design numerous end to end process and conducted structured improvement activities using Lean Six Sigma principals to improve efficiency and effectiveness of workflow processes, identify cost savings and cost avoidance initiatives. Established Continuous Improvements programme and frameworks with private and public clients such as Department of Internal Affairs, Fire and Emergency New Zealand, New Zealand Racing Board, Defence Shared Services, IR, and AMP.
• Process optimization & documentation – I bring extensive experience in process documentation and with my ability to engage and work with people I am able to establish a collaborative working and learning environment. Extensive experience using Promapp and MS Visio documenting processes that adhere to best practice, supported by review and audit frameworks. As well as experience in developing process design documents for Robotic Process Automation (RPA) development.
• Performance, business, and process improvement - Successfully implemented continuous improvements frameworks and programmes for Martin Jenkins, Inland Revenue, Defence Shared Services (DSS) and AMP. Conducted numerous performance and process improvement activities using Lean Six Sigma and Continuous Improvements principals to improve efficiency and effectiveness of workflow processes, identify cost savings and cost avoidance initiatives. I have a strong background in process improvement design, learning and development, “lean” tools and techniques, and change management. Guided and assisted project leaders and team members in successfully managing and completing improvement projects.
• Instructional Designer – I bring extensive experience in systematic instructional design with the ability to analyse learning needs and goals, and by applying instructional standards I am able to develop capability enablement training that will facilitate the transfer of knowledge, skills, and attitude. My experience includes the development of system instructional tasks, business processes, and process definition documentation for the development of Robotic Process Automation.
• Change management – I effectively communicate the need for change by incorporating change methods from the start of an initiative, training lessons to project implementation plans. Able to demonstrate the desire for change by supporting changes in the organisations. Provide the ability for the change by creating a knowledge bank with resources and tools to support self-sustaining improvements environment.

• Lean Six Sigma Black Belt Trained. Certification Facilitated by Chris Reed MBB from Lean6Six Sigma LTD.
• Lean Six Sigma Green Belt, qualified under Lockheed Martin, LM21 Operating Excellence
• PRINCE2, Practitioner, Reg No. P2R/A062609
• Lominger, certified in Leadership, Team Architect, and Voices 3600 feedback
• Learning State (Public Service Training Organisation), registered workplace assessor NO. 1016. Assessing up to level 5 in Business Administration, Computing, Adult Education, and First Line Management.