Donna Wilson

• Managing the clerical team.
• Reception duties, greeting and registering patients, answering high volume of calls and making appointments.
• General day to day running of the clinic.
• Liaising with the onsite Radiologist, GP's, technical staff, Imaging Manager and Operations Manager.
• Checking rosters and working directly with other managers to ensure all clinics were staffed effectively.
• Billing and Medicare batching.
• Workcover claims.
• End of day and end of month banking.
• Opening and closing of the clinic.
• Communicating with cleaners and tradesman.

• Managing the administration team and day to day running of the practice.
• Liaising with the Radiologists, Sonographers and Radiographers to ensure all areas run smoothly.
• Training new staff, participating in the hiring process.
• End of day banking, Medicare claims all billing processes.
• End of month banking.
• Working in a high pressure and fast paced environment, problem solving and making quick decisions to ensure no patients are inconvenienced when errors arose.
• High quality customer service/front reception.
• Answering high volume of calls and scheduling appointments, managing clinic emails.
• Stock and stationery ordering.

• Greeting patients, arriving appointments and managing an extremely busy front reception.
• Answering a high volume of incoming calls and scheduling appointments for all modalities.
• Liaising with company Radiologists and referring Doctors along with radiographers and sonographers.
• End of day banking, submitting Medicare claims.
• General office duties including keeping the waiting area clean and tidy, ordering office supplies etc.
• Actioning online booking referrals and practice emails.
• Training new staff members.

• Meeting Hospital report KPI’s.
• Overseeing of learner typists.
• Liaising with Doctors, Patients and Technical staff.
• Management of time while working independently to perform reception and typing duties.
• Answering large volumes of calls, scheduling appointments and assisting referring Doctors with their
enquiries.
• General office duties.
• A Strong understanding of medical terminology.