Donna Leaf
Matamata,New Zealand
Summary
Dedicated Social Worker offering 30 years of crisis intervention expertise. Offering comprehensive background in social services and, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Family Support Worker
Te Puawaitanga O Ngati Hinerangi Iwi
2022.05 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Strengthened families'' resilience through crisis intervention, counselling, and referral services.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Promoted community integration by providing extensive physical, emotional and social support.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
Senior Case Manager
Ministry Of Social Development
2008.04 - 2022.05
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Family Support Worker
Raukawa Iwi Services
2007.07 - 2008.04
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Contributed significantly towards client success stories by implementing customized support plans based on individual strengths.
Customer Service Officer
Social Welfare Department
1994.03 - 2007.07
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high levels of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
Education
Social Work Degree -
Te Wananga O Aotearoa
Auckland, NZSkills
- Behavioural support
- Client Interviewing
- Conducting interviews
- Professional boundaries
- Self-awareness
- Child abuse and neglect dynamics
- Client Advocacy
- Multicultural Sensitivity
- Family Support
- Family services
Timeline
Family Support Worker
Te Puawaitanga O Ngati Hinerangi Iwi
2022.05 - Current
Senior Case Manager
Ministry Of Social Development
2008.04 - 2022.05
Family Support Worker
Raukawa Iwi Services
2007.07 - 2008.04
Customer Service Officer
Social Welfare Department
1994.03 - 2007.07
Social Work Degree -
Te Wananga O Aotearoa
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