Donna Marie Patingo
Cheerful Provbs Cafe
Rakaia,CAN
1
Language
18
years of professional experience
Driven professional with expertise in customer service, operational leadership, and staff training. Proven track record in enhancing service delivery and optimizing inventory management.
Work History
Business Manager
1 Year 2 Months- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules, optimizing workforce allocation during peak hours.
- Implemented inventory management system, reducing waste and improving stock accuracy.
- Trained new employees on operational procedures and customer service standards.
- Analyzed customer feedback to identify trends and drive improvements in service quality.
- Developed marketing strategies to increase foot traffic and enhance brand visibility.
Host Trainer
5 Years- Trained and mentored new hosts on customer service protocols and operational efficiency.
- Developed training materials to enhance onboarding processes for new team members.
- Coordinated scheduling to optimize staffing levels during peak business hours.
- Monitored guest experience and provided feedback to improve service quality.
- Implemented best practices for managing front-of-house operations and guest interactions.
- Facilitated seamless communication between front-of-house staff, kitchen personnel, and management teams for optimal efficiency.
- Fostered a positive team environment through leadership, communication, and support initiatives.
Quality Control Technician
3 Years- Conducted thorough inspections of products to ensure compliance with quality standards.
- Implemented corrective actions for non-conformance issues to enhance product reliability.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Customer Service Assistant
5 Years 9 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Trained new staff on customer engagement techniques and store policies.
- Streamlined checkout processes, enhancing transaction efficiency and customer satisfaction.
- Coordinated promotional events, increasing customer engagement and sales opportunities.
Education
Diploma in Information Technology - Computer Programming
Skills
Customer service
Analytical thinking
Decision-making
Negotiation
Customer relations
Operational leadership
Business administration
Operations management
Inventory management
Staff training/development
Languages
English
Professional Working
Interests
Youth mentor
providing guidance and support to empower the next generation of leaders.
Fundraising Events
Volunteer Work
Participating in fundraising events to support local charities
schools
or community projects.
Timeline
Business Manager
Cheerful Provbs Cafe
09.2024 - 11.2025Read More
Host Trainer
Applebee's Neighborhood Grill
09.2017 - 09.2022Read More
Quality Control Technician
Au Optronics
03.2014 - 03.2017Read More
Customer Service Assistant
SM Department Store Southmall
04.2008 - 01.2014Read More
Asian Institute of E- Commerce
Diploma in Information Technology from Computer Programming
Read More