Donna (Yun-Wei) HUANG
HOWICK,AUCKLAND
Summary
Personable and dedicated Customer Service Representative with extensive experience in freight forwrding industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Export Administrator
NZ BAKELS LTD
PERROSE, AUCKLAND
04.2023 - Current
- Reviewed export documents to ensure accuracy and compliance with government regulations.
- Created shipping manifests and labels for goods being exported.
- Ensured accurate data entry into internal systems for tracking shipments.
- Coordinated logistics for air, sea, and ground transportation of goods.
- Maintained records of all incoming and outgoing shipments to comply with trade regulations.
- Coordinated communication between domestic and international offices.
- Generated reports detailing import and export activities and trends.
- Resolved discrepancies between invoices and purchase orders.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Communicated with global offices by telephone and email to facilitate smooth shipments.
Export Customer Service Representative
GEFCO Forwarding Taiwan Ltd.
, TAIWAN
01.2016 - 03.2023
- Managed end-to-end import and export shipments
- Provided quotations to local and international clients and agents for both imports and exports, ocean and air shipments.
- Communicate with airline, shipping line, agents and service providers with ease and understanding of industry phrases and terms
- Provided assistance to Sales and Management team in their daily routine as and when required
- Generated and collated accurate documentation for customs clearance, compliance, operation and billing.
- Addressed client queries and resolved issues that may have occurred during shipment with professional attitude and curtes.
- Collaborated with stakeholders for cost effective and timely shipment of cargo on behalf of local and overseas client/agent/partners
- Coordinated the prompt booking, monitoring and invoicing of shipments
- Provided monitoring of cargo availability and organization of local transport
- Actively provided updates of order status to clients
- Arranged pre-alerts, arrival notices and delivery orders on a regular basis
- Composed quotations to clients via various medium on a daily basis.
Customer Service Representative
Jet-Speed Cargo
TAIPEI, TAIWAN
02.2005 - 11.2016
- Provided customer service assistance to export customers with inquiries, orders, and complaints.
- Reviewed export orders for accuracy and completeness prior to processing.
- Answered incoming calls from international customers in a timely manner.
- Assisted in the preparation of documents related to international shipments.
- Researched and resolved export customer complaints quickly and efficiently.
- Coordinated with internal departments to ensure timely delivery of goods to customers abroad.
- Maintained accurate records of all international transactions in company database.
- Processed export orders according to country-specific regulations and requirements.
- Verified that all required documentation was included with each shipment before it left the warehouse.
- Monitored shipments overseas until they reached their destination on time and without damage or loss.
- Prepared reports for management regarding export sales performance, customer feedback.
- Communicated effectively with customers via phone, email, and other channels as needed.
- Worked closely with freight forwarders to arrange transportation for goods being exported overseas.
- Collaborated with team members across multiple departments in order to provide an excellent level of customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Bachelor of Arts - Linguistics
AUCKLAND UNIVERSITY
Auckland03-2001
Skills
- Shipping coordination
- Freight Forwarding
- Logistics Management
- Invoice Preparation
- Multitasking
- Paperwork preparation
- Schedule Coordination
- Problem-Solving
- Shipment Tracking
- Price Quoting
- Rate negotiation
- Adaptability and Flexibility
- Team building
- Team Collaboration
- Effective Communication
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Certification
- CARGOWISE OPERATOR
- CARGOWISE SPECIALIST
Timeline
Export Administrator
NZ BAKELS LTD
04.2023 - Current
Export Customer Service Representative
GEFCO Forwarding Taiwan Ltd.
01.2016 - 03.2023
Customer Service Representative
Jet-Speed Cargo
02.2005 - 11.2016
Bachelor of Arts - Linguistics
AUCKLAND UNIVERSITY
Similar Profiles
Mafa MikaMafa Mika
Production Operator at Nz Bakels LtdProduction Operator at Nz Bakels Ltd
Amrit ThapaAmrit Thapa
Leading Hand at Bakels AustraliaLeading Hand at Bakels Australia
Torsten SprengerTorsten Sprenger
Area Sales Manager at Bakels Deutschland GmbHArea Sales Manager at Bakels Deutschland GmbH