Donovan Sims

2006-2007

Provided customer service and support in a high-volume call center for a Sitel, on behalf of Genesis Energy, handling inbound and outbound calls, resolving billing and account inquiries, assisting with service requests, and ensuring customer satisfaction while meeting performance targets.

2003-2006

Provided customer service and sales support at The Warehouse Ltd, assisting shoppers with inquiries, processing transactions at checkout, managing stock levels, and restocking shelves. Maintained store presentation standards, supported promotional displays, and worked collaboratively with team members to ensure a positive shopping experience and meet store targets.

While at The Warehouse, I took on many roles. I started work at the Whakatāne store. Working in the electrical department, I also worked at the help desk, security, and gardening. I moved to Hamilton and worked in the entertainment department; my job was to stock shelves and sell TVs and other electrical products.

2002

Weighed loaded maize trucks, recorded and correlated weight data, and coordinated deliveries to various farms to ensure accurate distribution and logistics.

2000 - 2001

Researched and located addresses using internal databases for a charity organization, ensuring accurate information to send out packages and resources in support of fundraising and community assistance efforts.