Summary
Work History
Skills
Timeline
Generic

Donovan Sims

Matamata,Matamata

Summary

I am a 45 year old family man that has been out of the work force 18 years. My wife and I swapped rolls back in 2007. She went to work and I became a stay at home dad for our 4 kids. I also spent 5 years home schooling 2 of our kids who had learning difficulties at school. My kids are grown and I would like to get back into the workforce.

I like to help customers experience the best time they can with the companies I work for. The Warehosue and Sitel had me gaining many customer compliments. I am an amiable and warm person who gets along with people. I have a caring nature, I like to please and help. I am not afraid to put my hear down and work quietly and efficiently at tasks I am given.

Work History

Customer Service Representative

Sitel
, Hamilton

2006-2007

Provided customer service and support in a high-volume call center for a Sitel, on behalf of Genesis Energy, handling inbound and outbound calls, resolving billing and account inquiries, assisting with service requests, and ensuring customer satisfaction while meeting performance targets.

Retail Worker

The Warehouse
, Hamilton And Whakatane

2003-2006

Provided customer service and sales support at The Warehouse Ltd, assisting shoppers with inquiries, processing transactions at checkout, managing stock levels, and restocking shelves. Maintained store presentation standards, supported promotional displays, and worked collaboratively with team members to ensure a positive shopping experience and meet store targets.

While at The Warehouse, I took on many roles. I started work at the Whakatāne store. Working in the electrical department, I also worked at the help desk, security, and gardening. I moved to Hamilton and worked in the entertainment department; my job was to stock shelves and sell TVs and other electrical products.

Data Entry for Trucking Company

Bill Webb
, Bay Of Plenty

2002

Weighed loaded maize trucks, recorded and correlated weight data, and coordinated deliveries to various farms to ensure accurate distribution and logistics.

Data Entry Clerk

Barnabas Fund
, Coventry - UK

2000 - 2001

Researched and located addresses using internal databases for a charity organization, ensuring accurate information to send out packages and resources in support of fundraising and community assistance efforts.

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • Sales support
  • Inventory management
  • Customer relationship management

Timeline

Customer Service Representative

Sitel

Retail Worker

The Warehouse

Data Entry for Trucking Company

Bill Webb

Data Entry Clerk

Barnabas Fund
Donovan Sims