Doreen Eastman
Waitakere City,AUK
Summary
Proven logistics expert with a strong background in supply chain management and operational efficiency, notably at Chep Brambles. Skilled in inventory oversight and fostering customer relations, I have successfully enhanced supply chain efficiency and improved customer satisfaction. My adaptable learning approach and outstanding communication have been pivotal in training teams and optimizing processes.
Overview
20
20
years of professional experience
Work History
Inwards Goods Storeperson
Aarque Group Ltd
Henderson, AUK
03.2022 - Current
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Received and checked incoming goods for damage and discrepancies with paperwork
- Ensured a clean, safe, and welcoming store environment for customers and staff alike.
- Managed receiving area efficiently by organizing incoming shipments and verifying accuracy against purchase orders.
- Operated material handling equipment safely while loading or unloading deliveries.
- Contributed to successful annual inventory counts, ensuring accuracy and efficiency throughout the process.
- Maintained accurate stock levels with regular audits and timely reordering of products.
- Rotated merchandise to display older to newer expiry dates.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with management to rectify stock.
Fleet Despatcher
Campbells Logistics Ltd
Manukau, NTL
08.2019 - 09.2022
- Managed driver time-off requests fairly and efficiently, maintaining optimal staffing levels at all times
- Tracked purchase orders and approved vendor invoices for outside services.
- Analyzed route data to identify areas of improvement in terms of cost-effectiveness and timeliness of deliveries.
- Maintained accurate records of each dispatched trip including departure times, destinations, cargo details, driver information
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Ensured compliance with safety regulations, conducting regular vehicle inspections and maintenance checks.
- Monitored dispatched calls and took action to resolve and correct potential problems.
- Assisted in recruiting qualified drivers to maintain high-quality service levels for clients.
- Resolved disputes between drivers or customers professionally, promoting a positive work environment built on mutual respect and collaboration.
- Communicated with customers daily about freight movements and delivery timetables.
- Improved customer satisfaction with timely communication regarding delivery updates and potential delays.
- Coordinated emergency response efforts during incidents involving fleet vehicles or drivers, minimizing damages and downtime.
- Developed strong relationships with key customers, fostering loyalty through consistent communication and exceptional service quality.
- Enhanced fleet efficiency by optimizing routes and schedules for timely deliveries.
Logistics Coordinator
Chep Brambles
Mauku, AUK
08.2017 - 09.2018
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Organized the transportation of Chep pallets up and down NZ ensuring all 45 centre's had adequate supply of pallets and at the right time.
- Fulfilling customer demands and requests.
- Organizing the Heat treatment of pallets for overseas use.
Chep Pallet Despatcher
Chep Brambles
Wiri, AUK
08.2013 - 09.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Weekly stoctakes
- Investigations of variances in Stock.
- Processing accurate paperwork for pallet dehires and hirage.
- Training of new staff.
- Ensuring the training of Health and safety for all new staff and visitors.
- Data entry.
Warehouse Administrator
DHL Supply Chain
Mangere, AUK
08.2011 - 09.2013
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Unloading containers.
- Driving the reach, counterbalance, forkhoist on the daily.
- Weekly Stocktake.
- Picking packing orders and despatching
- Inwards goods, receiving and putaway goods, entering into system.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
Maintain Work Ops
Fisher & Paykel Healthcare
East Tamaki, AUK
05.2004 - 09.2011
- Running a shift of 10 employees on night shift when Team Leader was absent.
- Ensuring targets are met daily.
- Delegating work each shift
- Ensuring health and safety requirements are met daily.
- Training all new staff on work procedures.
- Creating and putting together components for OSA department. OBSTRUCTIVE SLEEP APNEA.
Education
Diploma - Business Administration
Best Training
Manukau, NTL02.2011
Skills
Adaptable learning
Supply Chain Understanding
Logistics support
Process Improvements
Inventory Oversight
Outstanding communication skills
Policies and Procedures
Employee Training
Operational Efficiency
Delegating Work
Customer Service
Customer Relations
Timeline
Inwards Goods Storeperson
Aarque Group Ltd
03.2022 - Current
Fleet Despatcher
Campbells Logistics Ltd
08.2019 - 09.2022
Logistics Coordinator
Chep Brambles
08.2017 - 09.2018
Chep Pallet Despatcher
Chep Brambles
08.2013 - 09.2017
Warehouse Administrator
DHL Supply Chain
08.2011 - 09.2013
Maintain Work Ops
Fisher & Paykel Healthcare
05.2004 - 09.2011
Diploma - Business Administration
Best Training