DOREEN GABACA
Palmerston North,MWT
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. A highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
VLCM
08.2021 - 03.2023
- Maintained detailed account records and managed to add new orders
- Collaborated with team members to determine strategic sales approaches.
- Built relationships with customers and community to promote long term business growth.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Account Manager
FTSP INC
11.2019 - 03.2020
- Negotiated the starting capital for trading, terms of sale and service agreement to close transactions
- Generated sales through outbound calling and lead follow-up efforts and other phone techniques.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Business Development Representative
DREAMSCAPE NETWORKS INC
02.2019 - 07.2019
- Effectively build relationships to potential customers
- Determined business development opportunities and implemented effective strategy for client’s website and domains
- Recommended product changes to customer and maximize sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
Operations Supervisor
TELETECH Powered by Telstra
01.2016 - 11.2018
- Created sales tracking tool using Excel, maintaining accurate records of Daily, Weekly and Monthly sales, and increasing calls and data entry accuracy
- Manage day-to-day operations, processes, and reporting
- Provide leadership, engagement, performance management, communication, and development of staff
- Develop, coach, support and evaluate the team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Encouraged and promoted ideas aligned to business needs and benefits.
Customer Service Representative
TELEPERFORMANCE
07.2015 - 01.2016
- Answers incoming calls regarding bank issues such as overdraft fees, current balance and discussed bank transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CONVERGYS, PH
07.2014 - 07.2015
- Answers and assists customers making payments, basic troubleshooting and delivers a knowledgeable service for questions and service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Science - Political Science
University of San Jose Recoletos
Magallanes Street, 6000, Cebu City, Philippines03.2014
Skills
- Customer Relationship Management
- Sales Expertise
- Computer Proficiency
- Customer Relations
- Critical Thinking
- Problem-Solving Ability
- Sales Quota Achievement
- Customer Service
- Calm and Professional Under Pressure
- Active Listening
- Written and Oral Communications
- Inbound and Outbound Calling
Timeline
Inside Sales Representative
VLCM
08.2021 - 03.2023
Account Manager
FTSP INC
11.2019 - 03.2020
Business Development Representative
DREAMSCAPE NETWORKS INC
02.2019 - 07.2019
Operations Supervisor
TELETECH Powered by Telstra
01.2016 - 11.2018
Customer Service Representative
TELEPERFORMANCE
07.2015 - 01.2016
Customer Service Representative
CONVERGYS, PH
07.2014 - 07.2015
Bachelor of Science - Political Science
University of San Jose Recoletos
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