Devina Naidu
Glendene,Auckland
Summary
Dynamic Administration Manager with a proven track record at Auckland Restorers & Finishers Ltd, showcasing exceptional customer service and leadership skills. Excelled in enhancing customer retention at ASB Bank through effective problem-solving and adaptability. Demonstrated expertise in financial management and a quick learning ability, significantly improving operational efficiency.
Overview
26
26
years of professional experience
Work History
Administration Manager
Auckland Restorers & Finishers Ltd
01.2022 - Current
- Duties involve Answering calls, emails, and greeting clients suggesting options with materials, invoicing, taking payments, account making, GST and balance sheets, payroll
Customer Retention Staff
ASB Bank Ltd
02.2007 - 01.2020
- Duties involve Answering calls, making calls to Home loan customers greeting and rate negotiation
- Noticing opportunities for other lending or needs
- Previous Roles within ASB Bank Personal Banker/Customer Service Officer/ Insurance Specialist /Investment Specialist
- Home Lending, Personal lending, insurance Kiwisaver opening, new accounts, handling cash, directing clients to right channel, Business banking
Credit Controller
Gilrose Finance
01.2006 - 01.2007
- Collecting debts from clients to repay
- Following up clients on their arrangement
- Repossession of items
- Taking legal action where necessary
Insurance Consultant
IAG State Insurance
01.2003 - 01.2006
- Specialising in General Insurance
- House contents car boats personal belonging and also referring life and medical insurance
- Underwriter for General insurance on various shifts to assist our call centre
Customer Service Officer
ASB Bank
01.2000 - 01.2003
- Branch Banking, Teller, Cash handling duties, Head teller order placing
- Foreign Exchange and Travel insurance sales
Cashier
Foodtown Mt Eden
01.1999 - 01.2000
- Supermarket checkout staff, operating tills, handling cash balancing, shelve packing and processing returns
Education
NZ Diploma in Travel, Tourism & Business Technology -
01.2000
Certificate in Business Techology -
01.2000
School Leaving Certificate -
01.1997
Skills
- Customer service
- Teamwork
- Problem solving
- Handling complaints
- Leadership
- Adaptability
- Quick learning
Hobbies and Interests
- I love to entertain, cook different recipes and serve.
- I also have a creative side, baking to make any occasion sweet with desserts mainly cake.
- I take part in volunteer work in different places like ST Johns, local Community, and church.
- I am in Pastoral care and lead our local (fellowship) church.
- Personal Goal is to serve others.
References
- Alisha Bundock, 021 3645597
- Ena Liuaga, 021 2470046
- Ricky Singh, 021 1789718
Other Courses
- Soft Skill training
- Handling complaints
- Receiving compliments
- NZ Law and Regulations
- Bible College - now Laidlaw theological studies
- Dealing with mental health
- Effective communication
- Xero software
- Payroll
- MYOB
- Fergus
Timeline
Administration Manager
Auckland Restorers & Finishers Ltd
01.2022 - Current
Customer Retention Staff
ASB Bank Ltd
02.2007 - 01.2020
Credit Controller
Gilrose Finance
01.2006 - 01.2007
Insurance Consultant
IAG State Insurance
01.2003 - 01.2006
Customer Service Officer
ASB Bank
01.2000 - 01.2003
Cashier
Foodtown Mt Eden
01.1999 - 01.2000
NZ Diploma in Travel, Tourism & Business Technology -
Certificate in Business Techology -
School Leaving Certificate -
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