Doreen Swastika Lal
Otahuhu,AUK
Summary
Sales Assistant with over 8 years of experience in retail, specialising in driving sales growth and enhancing customer satisfaction. Proven ability to optimize store layout and implement strategic merchandising to boost sales. Adopt to fostering positive team dynamics and maintaining service standards while effectively managing inventory and reducing operation expense. A professional sales associate with over 8 years of experience in sales and marketing.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Mobil Mount Richmond
629 Mount Wellington Highway, Auckland
06.2025 - Current
- Complete training and induction of new recruits
- Checking stock levels, placing orders and communicating with suppliers for orders and returns
- Preparing daily banking and fuel reconciliation
- Checking of daily/weekly/monthly retail checklist
- Checking building warrant of fitness daily checks
- Stocking verification and posting
- Overall site safety and operational daily checks
- Successfully manage and operate the site independently during full 8-hour shifts, ensuring smooth day-to-day business operations
- Deliver excellent customer service by promptly addressing inquiries, resolving issues, and maintaining a welcoming environment.
- Prepare and serve barista-style coffees and hot food while upholding quality and hygiene standards.
- Accurately process customer transactions and balance the till at the end of shifts.
- Receive, check, and organize stock deliveries, maintaining accurate records and replenishing shelves to ensure product availability.
- Monitor store presentation, cleanliness, and compliance with Mobil operational standards.
- Handle multiple tasks simultaneously, prioritizing customer needs while overseeing operational duties.
- Support site performance by promoting loyalty programs and upselling products to increase sales.
- Identify and report operational or maintenance issues to management to ensure business continuity.
Customer Service Representative
Mobil Verrans Corner
Birkdale, New Zealand
02.2025 - Current
- Successfully manage and operate the site independently during full 8-hour shifts, ensuring smooth day-to-day business operations
- Deliver excellent customer service by promptly addressing inquiries, resolving issues, and maintaining a welcoming environment.
- Prepare and serve barista-style coffees and hot food while upholding quality and hygiene standards.
- Accurately process customer transactions and balance the till at the end of shifts.
- Receive, check, and organize stock deliveries, maintaining accurate records and replenishing shelves to ensure product availability.
- Monitor store presentation, cleanliness, and compliance with Mobil operational standards.
- Handle multiple tasks simultaneously, prioritizing customer needs while overseeing operational duties.
- Support site performance by promoting loyalty programs and upselling products to increase sales.
- Identify and report operational or maintenance issues to management to ensure business continuity.
Store Manager
Capital Clothing
03.2023 - 12.2023
- Hiring, training and supervising employees to ensure that they provide excellent customer service and perform their duties effectively.
- Inventory management: Monitoring stock levels, ordering new merchandise and managing inventory to ensure that the store has enough products to meet customer demand.
- Sales and marketing: Overseeing sales activities, promoting the store and its products and implementing marketing campaigns to drive traffic and increase sales.
- Customer service: Ensuring that customers have a positive shopping experience, resolving customer complaints and maintaining customer satisfaction.
- Financial management: Monitoring the store's financial performance, creating budgets and making decisions to improve profitability.
- Store operations: Overseeing the day-to-day operations of the store, including scheduling, cleaning and maintenance.
- Compliance: Ensuring that the store complies with all relevant laws, regulations and company policies.
- Problem-solving: Identifying and resolving problems as they arise and making decisions to improve the overall performance of the store
- Employee development: Providing opportunities for employees to grow and develop their skills and creating a positive work environment.
- Levuka Fiji.
Sales Assistant
Ambalal & Sons
05.2021 - 12.2021
- Assisted customers, boosting satisfaction driving sales with clear communication
- Managed inventory, ensuring precise stock levels and timely restocking
- Processed transactions swiftly, maintaining a seamless checkout experience
- Collaborated with store layouts improvements, enhancing customer flow and sales
- Fostered strong team relationships, enhancing strong departmental efficiency.
- Exceeded sales targets consistently through proactive client outreach, developed and executed targeted marketing strategies leading significant expansion of customer base.
- Learn new sales methods to boost productivity for my organization
- Communicate with managers and other professionals to learn more about our products
- Listen to instructions from management and senior sales associates to increase my personal output
- Levuka Fiji.
Sales Assistant
Vallabh & Sons
01.2016 - 03.2021
- Levuka Fiji.
Education
High School Diploma -
Delana Methodist High School
Levuka Fiji01-2016
High School Diploma -
Delana Methodist High School
Levuka, Fiji01-2014
Skills
- Positive attitude
- Teamwork
- Self-management
- Willingness to learn
- Thinking skills
- Resilience
- Communication
- Leadership
- Time Management
- Problem-Solving
- Teamwork
- Technical Skills
- Customer Service
Certification
• Mobil Food Safety
• Mobil Fuel Spills Training
• Mobil Online Robbery Survival Skills Training
• Mobil Customer Service Excellence
• First Aid
• Fire Safety Training
• Emergency Response Training
• Mobil Fuel Spills Training
• Mobil Online Robbery Survival Skills Training
• Mobil Customer Service Excellence
• First Aid
• Fire Safety Training
• Emergency Response Training
Accomplishments
- Successfully managed a clothing store
- High School Diploma
- School Senior Prefect
- School Red Cross Team Member
- Filing tax, returns and compliance for family operated taxi business
- 2018 Vodafone Carnival Festival Pageant – Miss Tourism 3rd Runner Up
Hobbies and Interests
- Reading
- Traveling
- Listening to music
References
- Navin Vallabh, Business Director, Vallabh & Sons, +6799336326
- Mahendra Kumar, Business Owner, Ambalal & Sons Ltd, +6799255325
- Anthony, Store Manager, Mobil Mount Richmond, 0223792239
Personal Information
Visa Status: Open Work Visa without any conditions (5 Years)
Timeline
Senior Customer Service Representative
Mobil Mount Richmond
06.2025 - Current
Customer Service Representative
Mobil Verrans Corner
02.2025 - Current
Store Manager
Capital Clothing
03.2023 - 12.2023
Sales Assistant
Ambalal & Sons
05.2021 - 12.2021
Sales Assistant
Vallabh & Sons
01.2016 - 03.2021
High School Diploma -
Delana Methodist High School
High School Diploma -
Delana Methodist High School