Doreen Tauofaga

Kaitiaki Coordinator (Inaugural Role – 5-month Term)

• First to establish and lead this new support role, shaping its structure and purpose.
• Facilitated 1:1 and group activities to support student wellbeing, cultural identity, and confidence.
• Delivered workshops on personal development, study skills, and CV preparation in collaboration with external stakeholders to support student employment readiness.
• Supported students from Hospitality L2–3, Retail & Customer Service/Sales L2–3, and Introduction to Police throughout their courses.
• Collaborated with academic and programme leaders through regular progress and support meetings.

Vocational Retail and Customer Service

Here's a concise summary for each section of your CV, crafted to highlight your skills and contributions while maintaining a professional tone:

Course Delivery and Student Engagement
Designed and delivered dynamic, student-centred courses in retail and customer service aligned with curriculum standards. Adapted teaching strategies to meet diverse learning needs, organised practical learning experiences, and ensured achievement of student retention and qualification goals.

Student Support and Development
Provided personalised academic and pastoral support, fostering an inclusive learning environment. Monitored student progress, facilitated access to additional support, and guided learners toward further education or employment pathways.

Assessment and Administration
Managed student assessments, marking, and moderation processes with efficiency and accuracy. Maintained up-to-date records, supported course administration, and contributed to continuous curriculum improvement in line with institutional and regulatory requirements.

Cultural Competence and Inclusion
Promoted an inclusive classroom culture, integrating cultural competence and Te Ao Māori principles into teaching. Supported diverse learner needs with respect and cultural awareness.

Professional Development and Compliance
Engaged in continuous professional growth and maintained strong industry connections to enhance educational relevance. Ensured compliance with NZQA, TEC, and institutional policies, while actively contributing to student recruitment and programme visibility.

• Defined instructional, learnt and performance objectives.
• Tutoring in bilingual English and Samoan.
• Presented and made recommendations regarding course design, technology and instruction delivery options.
• Conducted or participated in workshops, committees and conferences designed to promote intellectual, social, and physical welfare of students.
• Recommended, ordered and authorized purchase of instructional materials, supplies, equipment, and visual aids designed to meet student educational needs and district standards.
• Provided analytical support for design and development of training curricula, learnt strategies, educational policies and courseware standards.
• Needed assessments and strategic learning assessments to develop basis for curriculum development and to update curricula.

• Relationship Building, build, maintain and grow relationships and networks with whānau, hapū, iwi, Moore, and Pasifika communities.
• Build and maintain effective relationships with Census2023 field staff.
• Be responsive and available to tackle questions, allay concerns and resolve any issues.
• Advising and supporting, working collaboratively.
• Working alongside Census 2023 field staff to assist them in their day-to-day role, identifying and managing any potential difficulties that may arise.
• Providing awhi and pastoral care for all applicants from start to end of process.
• Sourcing of Field Staff Assist with the sourcing and screening of census field staff, through networks and relationships with whānau, hapū, iwi, Māori and the Pasifika communities; referring them through to the PersolKellys Census team to register and interview.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service.