Summary
Overview
Work History
Skills
Timeline
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Dorian Aston-Hill

Whanganui,MWT

Summary

Adept at enhancing customer satisfaction and streamlining kitchen operations, my tenure at BurgerFuel showcases a blend of exceptional food preparation, cooking and customer service skills. Leveraging critical thinking and organization, I've significantly contributed to workplace efficiency and hygiene, fostering a culture of excellence and safety.

Overview

1
1
year of professional experience

Work History

Kitchen Staff Member

BurgerFuel
07.2024 - Current
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
  • Enhanced customer satisfaction with timely meal preparation and consistent quality.
  • Collaborated with team members to ensure seamless coordination during peak service hours.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled entire kitchen service alone during rush hours to a high degree.

Customer Service Representative

BurgerFuel
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.

Cleaner

CleanGenie
05.2023 - 06.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Maintained clean, neat, and professional entrances.
  • Constantly completed all tasks before allotted time quotas.

Skills

  • Food Preparation
  • Organization and Cleanliness
  • Cooking/Grill
  • Safe Food Handling
  • Allergy awareness
  • Food storage knowledge
  • Workstation setup
  • Knife handling skills
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Kitchen Staff Member

BurgerFuel
07.2024 - Current

Customer Service Representative

BurgerFuel
07.2024 - Current

Cleaner

CleanGenie
05.2023 - 06.2024

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Dorian Aston-Hill