Excel, Words, MYOB,SAP,Smart Retail
Dorin Sharma
Henderson,Auckland
Summary
Personal Attributes: Able to generate respect from customers and staffs Able to develop excellent working relationships with people from all levels of professional, social and cultural backgrounds Able to deal with difficult situations appropriately Dedicated to achieving high work and personal standards Willing to undertake extra responsibilities outside normal duties Self-motivated with an enthusiasm for achieving goals Positive and well-trained professional with interests in visual merchandising and grocery store activity coordination. Driven Grocery Manager promoting exemplary talents in inventory oversight and recruiting and hiring very talented individuals. Successful devising weekly specials that draw business.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Grocery Manager
Fresh Choice Ranui
05.2021 - Current
- In charge of team to meet their targets
- In charge of online orders
- In charge of promotions and whole warehouse staffs are away on leave or sick
- In charge of all queries from staffs and customers as well
- In charge of all incident report for staffs for hazards
- In charge all health and safety program's
- In charge of all wastages report
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Evaluated suppliers to maintain cost controls and improve operations.
- Improved safety procedures to create safe working conditions for workers.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
Night Duty Manager
Fresh Choice Supermarket
Ranui
02.2017 - 04.2021
- In charge all queries from staffs and customers as well
- In charge of night all staffs
- In charge of night capping and face up of all shop
- In charge of all night cleaning of all departments
- Allocate staff for date check for grocery department
- In charge of closing shop at night
- In charge of all grocery filling at night
- In charge of all online delivery and also click and collect
- Help checkouts staff when need assistance
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability
- Trained employees in essential job functions
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Finance Administrator
Route & Retail Distribution
Auckland
01.2013 - 05.2015
- In charge of raising PO in SAP
- Customer entry of Foodstuffs billing
- Calculate estimated revenue and expenses accruals to correct cost centers and GL codes when charges are unable to be bill and enter into SAP before month end close off
- Sorting emails to creditors and debtor's category
- Data entry to monitoring spreadsheet for freight and contract labor invoices
- Print statement and send Foodstuffs account, more to statement sub folder once printed
- Verify all freight invoices in TMS
- Scanning and emailing expenses invoices not received on time
- Double check invoices on weekly and post invoices check sheet (Subbies)
- In charge of all accounts filing
- Send invoices to sites to verify raising PO
- Receipting Purchase Order
Online Shopping Manager
Grey Lynn
08.2009 - 01.2013
- Ensuring all orders are picked accurately and efficiently, achieving not more than 3% error rate order fulfillment
- Ensuring all orders are packed correctly and safely
- Measures picking rates and against targets and ensure desired benchmark are achieved
- Minimizes out of stock to less than 1.5% or less and where this occurs provide alternatives to customers
- Ensure food safety standard are adhered to
- Manage allocated department budgets effectively including operating within budgeted wage percentage
- Participates in recruitment in conjunction with store manager to recruit suitable team, provides appropriate induction, coaching and training
- Ensure regular coaching and one –on-one with team members to discuss and resolve issues and ensure team development
- Communicate effectively to ensure that team is aware of pertinent issues, projects professional image and leads by example, motivating team to develop positive morale
- Demonstrate commitment to development of team members through implementation of quality assurance program
- Promote safe work practices, ensures that store managers are informed of all accidents and occupational safety and health requirement and adhered to in department
- Deal with customer complaints and enquires efficiently and ensures resolutions are actioned to ensure continual improvement and is accordance with company policy
- Ensure that all communications from support office/ merchandising / online are effectively implemented
- Control of wages and expenses within budget levels via use of labor planning
- Provides input to recruitment and dismissal with store manager and human resources
- Supervises fulfillment center 2IC and all personal shoppers
- In charge of all sampling for customers
Assistant Online Manager
Sylvia
Auckland
06.2006 - 01.2009
- In charge of picking all bulk orders and meeting of orders in time frame
- Liaising with Online Manager for upcoming promotions
- Organizing more staff for overtime to pick orders
- Compiling of all weekly reports
- Dealing with I.T for faults of R.F guns and computer system
- In charge of re-sequencing aisles for audit purpose
- Check the courier truck when there are thresholds
- In charge of booking all backup orders with sub-60
- Controlling of staffs and department in managers absence
- Organizing delivering for customers
- Attending queries from head office that relates to customer’s orders
- In charge of Fresh food (Meat, Deli & Seafood)
- Doing weekly spot check for all staff's orders
Education
Certificate 1 in Business Administration -
Commerical Education Society of Australia
01.2000 - 04.2001
Certificate IV in Integrating Business Application Software -
Commerical Education Society of Australia
01.2000 - 04.2002
Some College (No Degree) -
NCEA Level 1 Food Safety Course
BirkenheadSkills
Softwareundefined
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Grocery Manager
Fresh Choice Ranui
05.2021 - Current
Night Duty Manager
Fresh Choice Supermarket
02.2017 - 04.2021
Assistant Finance Administrator
Route & Retail Distribution
01.2013 - 05.2015
Online Shopping Manager
Grey Lynn
08.2009 - 01.2013
Assistant Online Manager
Sylvia
06.2006 - 01.2009
Certificate 1 in Business Administration -
Commerical Education Society of Australia
01.2000 - 04.2001
Certificate IV in Integrating Business Application Software -
Commerical Education Society of Australia
01.2000 - 04.2002
Some College (No Degree) -
NCEA Level 1 Food Safety Course
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