Doris Song
Diary Flat,New Zealand
Summary
Strategic Advisor known for high productivity and efficient task completion. Specialize in policy development, stakeholder engagement, and risk management strategies. Excel in communication, adaptability, and problem-solving to navigate complex challenges and drive organizational success.
Overview
17
17
years of professional experience
Work History
Mortgage Adviser/ Support
Panda Mortgages Ltd
01.2017 - Current
- Building strong customer relationships
- Ability to analyse customer financial needs and provide banking solutions
- Knowledge for credit assessment and loan structure & underwriting
- Understanding retail, small business and small to medium size property finance/property investment products
- Communicating with third party consultants work collaboratively to meet clients needs
- Tracking clients’ loans mature date, satisfy post condition, construction progress and sale progress etc
- Providing progress reports to lenders if it is required
- Good understanding building process around residential development/investment projects
- Supporting other broker to complete the client loan process
- Monitor compliance regulatory to meet financial industry requirements
Bank Manager Glenfield
Westpac Retail Banking
03.2015 - 10.2016
- Development a business plan for branch
- Monitoring branch profit, margin, budgets, FTE and balance sheet
- Recruit and performance management
- Training and coaching for sales and service staff
- Building safety, work hazard, Health and Safety
- Utilizing resources inside and outside bank to grow business
- Handling customer complaints
- Branch compliance to meet bank audit expectation
- Achievements
- High achiever for branch compliance audit
- Finish FY16 strong result 3rd in the region
- Progress staff career – two staff are top performance in the region for their roles
- One staff promoted to assistant bank manager
- Manage change staff behaviour from performance manage plan to high achiever
- Establishing personal brand in local professional community
- Developed partnership with Westpac Business Banking and Mobile Mortgage Manger team
Assistant Bank Manager
Westpac Retail Banking
07.2014 - 03.2015
- Communicating and implementing business, marketing and sales plans align with branch plan
- Monitoring sales, activity, productivity, compliance report
- Motivating staff to meet target
- Responsibility of service staff supervision and training
- Retention customers
- Achievements
- Extensively involved recruitment with successful result at Glenfield
- Repair the relationship with different business unit working as one team
- Focusing on up lift front line service level to attract more foot traffic and meet bank customer feedback requirement
Mobile Consultant/credit control
Westpac Mobile Channel
06.2013 - 07.2014
- Supporting the Mobile Mortgage Manger group to meet customer needs
- Proactive task management, using initiative and influencing skills
- Compliance management through coaching and influencing behaviours
- Process improvement by identifying and suggesting improvements in efficiency and effectiveness
- Cal Training and coaching for new mobile mortgage mangers
- Achievements
- Awarded Mobile Consultant of the year for MMM Channel 2014
- Managed no outstanding account authority form across the channel
- Successfully increased My Bank ratio’s by working closely with local business as part of a channel initiative
- Coached two branch new MMM through a fast track lending accreditation process
- Excellent compliance level for first line credit defence
Customer Banking Consultant
Westpac Branch Retail
09.2010 - 06.2013
- Responsible for finding out what our customer’s needs and identifying sales opportunity within these needs
- Developed strong sales and negotiation skills
- Understanding of retail lending principles
- Good time management work in a busy environment
Customer Service Representative
Westpac Branch Retail
09.2010 - 05.2011
- Strong interpersonal skill
- Ability to self manage and work as a team with other staff
- Identifying sales and referral opportunities
Customer Service Rep
New Zealand Post and Kiwibank
07.2008 - 09.2010
Education
Bachelor of Commerce - Economics and Finance
Auckland University
01.2006
High School -
Green Bay High School
01.2002
NZQF Level 5 New Zealand Certificate - Financial Service (Residential Property Lending)
Skills
- Fluent in Mandarin
- Competent in the Microsoft office suite
- Analytical thinking
- Regulatory compliance
- Problem-solving
- Product knowledge
- Industry knowledge
- Relationship building
Timeline
Mortgage Adviser/ Support
Panda Mortgages Ltd
01.2017 - Current
Bank Manager Glenfield
Westpac Retail Banking
03.2015 - 10.2016
Assistant Bank Manager
Westpac Retail Banking
07.2014 - 03.2015
Mobile Consultant/credit control
Westpac Mobile Channel
06.2013 - 07.2014
Customer Banking Consultant
Westpac Branch Retail
09.2010 - 06.2013
Customer Service Representative
Westpac Branch Retail
09.2010 - 05.2011
Customer Service Rep
New Zealand Post and Kiwibank
07.2008 - 09.2010
Bachelor of Commerce - Economics and Finance
Auckland University
High School -
Green Bay High School
NZQF Level 5 New Zealand Certificate - Financial Service (Residential Property Lending)
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