Dorothy Tuala
Manurewa,AUK
Summary
I am confident in my ability to contribute effectively to your team and organization. With a strong background in Customer services and Finance, I am well-equipped to meet the demands of the role. My attention to detail, problem-solving skills, and commitment to continuous improvement allow me to consistently deliver high-quality work. In addition to my technical qualifications, I place a high value on integrity and transparency. I believe that honesty and open communication are essential for building trust and achieving collaborative success in any professional environment. I am committed to maintaining a strong work ethic and a high standard of ethics in everything I do. I am excited about the opportunity to bring my skills, experience, and dedication to your team and contribute to the ongoing success of your organisation.
Overview
9
9
years of professional experience
Work History
Senior Finance Officer
RMR FOODS LTS
07.2022 - 07.2024
- Payroll Officer Backup
- Payroll Processing: Ensure timely and accurate calculation of employee salaries, bonuses, and deductions
- Prepare and process payroll, ensuring compliance with tax laws and company policies
- Backup the payroll officer in case of absence or peak times, ensuring payroll is completed without delay
- Employee Benefits: Handle employee deductions for benefits like Kiwisaver (NZ retirement savings) and other staff benefits
- Ensure that ACC (Accident Compensation Corporation) payments are correctly processed for employee injuries or claims
- Staff Taxes and Revenue Monthly Report: Tax Calculation and Reporting: Ensure all staff tax deductions (PAYE - Pay As You Earn) are calculated correctly and reported to Inland Revenue (IR)
- Prepare and submit monthly tax returns, ensuring compliance with New Zealand tax laws
- Ensure proper documentation and filing of all tax-related reports
- Revenue Reporting: Prepare monthly revenue reports, tracking the company’s income and providing insights into financial performance
- Reconcile revenue against invoices, payments, and receipts to ensure accuracy
- Prepare Company Daily Banking: Banking Transactions: Prepare and manage the company’s daily banking, ensuring that cash, cheques, and electronic transactions are accurately processed
- Reconcile daily bank deposits and withdrawals, ensuring all financial transactions are reflected in the company’s records
- Monitor cash flow to ensure that the business has adequate funds for day-to-day operations
- Balancing Sales Team Accounts: Sales Reconciliation: Balance the sales team accounts by verifying sales transactions, ensuring that all sales are recorded accurately
- Monitor and ensure that the sales team’s daily or monthly sales figures are properly accounted for
- Investigate any discrepancies or issues in sales accounts and resolve them efficiently
- Accounts Receivable and Payable: Accounts Receivable: Oversee the management of accounts receivable, ensuring timely invoicing and collection of payments
- Follow up on overdue invoices and manage collections to ensure cash flow is maintained
- Reconcile receivables with customer accounts, investigating any discrepancies and resolving issues
- Accounts Payable: Manage the company’s accounts payable, ensuring all vendor bills and invoices are processed accurately
- Track payment deadlines to ensure timely payments to suppliers and contractors
- Reconcile payable accounts with supplier statements, investigating and resolving any discrepancies
- Staff Payments - ACC and Kiwisaver (SNPF): ACC Payments: Ensure that the company makes the correct ACC payments based on employees’ wages and accident-related claims
- Ensure that ACC payments are calculated accurately and made on time to avoid penalties
- Kiwisaver Contributions: Calculate and process Kiwisaver (New Zealand’s retirement savings scheme) contributions for employees
- Ensure that employee and employer contributions are made in compliance with the Kiwisaver legislation
- Submit regular Kiwisaver reports to Inland Revenue
- Prepare Payment Vouchers and Cheques: Payment Documentation: Prepare payment vouchers for various business expenses, ensuring that they are properly authorized before payment
- Prepare cheques for payment, ensuring accuracy in the amounts and the beneficiaries
- Documentation and Approval: Ensure all payments are supported by appropriate documentation and approvals before being processed
- Submit completed payment vouchers and cheques to the Finance Manager for final signature and approval
- Reporting to the General Manager: Financial Reporting: Provide regular updates to the General Manager on financial performance, including revenue, expenses, and cash flow
- Prepare monthly or quarterly financial reports, summarizing key financial metrics and offering insights into areas that need attention
- Ensure the General Manager is informed of any financial issues or opportunities for improvement
- Finance Manager Approval: Payment Authorization: Ensure all payments, whether for payroll, vendor invoices, or other expenses, are properly prepared, documented, and submitted for Finance Manager Approval
- Work closely with the Finance Manager to ensure all financial processes adhere to company policies and accounting standards
- Maintain a clear audit trail for all transactions, ensuring transparency and accountability in all financial operations
Loan Officer
SAMOA COMMERCIAL BANK LTD
02.2021 - 06.2021
- Loan Processing: Assist clients in understanding loan products such as personal loans, home loans, or business loans
- Evaluate and assess loan applications, including reviewing financial documents (income statements, credit reports, etc.)
- Make recommendations regarding loan approvals or rejections based on bank policies and risk assessments
- Provide clients with details about loan terms, interest rates, repayment schedules, and fees
- Loans, facilitating collection processes if necessary
International & Trade Services Officer
SAMOA COMMERCIAL BANK LTD
08.2019 - 01.2021
- Bank Daily Rate (Foreign Exchange): Monitor and report daily foreign exchange rates, ensuring that the bank offers competitive and up-to-date rates for customers
- Assist customers in executing foreign currency transactions for personal or business needs
- Advise clients on currency exchange and hedging options for international trade
- Telegraphic Transfers (Wire Transfers): Process international wire transfers for both companies and individual customers
- Ensure compliance with anti-money laundering (AML) regulations and due diligence procedures
- Coordinate with correspondent banks to facilitate timely and secure transfers
- Provide clients with confirmations and track transfer statuses
- Address any issues related to international transfers, including delayed payments or incorrect routing
Customer Services Officer & Teller
SAMOA COMMERCIAL BANK LTD
04.2015 - 07.2018
- Customer Service: Assist customers with inquiries related to their accounts, products, and services
- Provide guidance on banking products such as savings accounts, credit cards, and loans
- Address customer complaints, resolving issues or escalating as needed
- Promote bank products and services to customers, cross-selling relevant offerings
- Manage account opening and closing procedures, ensuring compliance with regulatory requirements
- Teller: Handle daily cash transactions including deposits, withdrawals, and transfers
- Process checks, ensuring proper endorsement and funds availability
- Maintain accurate records of transactions and balances
- Verify customer identities to prevent fraud and ensure security
- Adhere to bank policies on cash handling and reporting discrepancies
Education
Bachelor of Commerce, Majoring in Management and Marketing -
National University of Samoa, Le Papaigalagala
Apia01.2024
Foundation Certificate in Education -
National University Of Samoa, Le Papaigalagala
01.2013
PSSC Certificate (passed with credit) -
Wesley College (Levaula Fogaa)
01.2012
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- SWIFT system
- TIMS SYSTEM
- TAXCORE SYSTEM
Personal Information
- Date of Birth: 09/21/94
- Gender: Female
- Religion: Roman Catholic Church
Activitiesandinterest
- Reading
- Singing
- Playing Netball
Timeline
Senior Finance Officer
RMR FOODS LTS
07.2022 - 07.2024
Loan Officer
SAMOA COMMERCIAL BANK LTD
02.2021 - 06.2021
International & Trade Services Officer
SAMOA COMMERCIAL BANK LTD
08.2019 - 01.2021
Customer Services Officer & Teller
SAMOA COMMERCIAL BANK LTD
04.2015 - 07.2018
Foundation Certificate in Education -
National University Of Samoa, Le Papaigalagala
PSSC Certificate (passed with credit) -
Wesley College (Levaula Fogaa)
Bachelor of Commerce, Majoring in Management and Marketing -
National University of Samoa, Le Papaigalagala
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