Summary
Overview
Work History
Education
Skills
Languages
Visa
Timeline
Generic

Douglas Riva

Queenstown,OTA

Summary

Dynamic sales operations leader with a proven track record at Lagardere Travel Retail, enhancing customer satisfaction through proactive problem-solving and team motivation. Skilled in pipeline management and staff development, I foster a culture of continuous improvement, driving efficiency and collaboration across teams to achieve outstanding results.

Sales operations professional with proven track record of leading teams to drive results. Expertise in optimizing sales processes and mentoring team members to achieve their highest potential. Known for reliability and adaptability in dynamic work environments, focusing on team collaboration and goal achievement.

Overview

13
13
years of professional experience

Work History

Team Leader, Sales Operations

Lagardere Travel Retail
08.2023 - Current
  • Enhanced customer satisfaction through proactive problem-solving and consistent follow-up.
  • Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices. Managed approximately 20 incoming calls and messages per day.

Car Groomer

Avis Budget Group
01.2022 - 01.2023
  • Collaborated with team members to complete large-scale detailing projects within tight deadlines.
  • Stayed up-to-date on the latest car grooming trends and techniques, incorporating them into daily routines for optimal results.
  • Utilized industry-specific tools and equipment for efficient car grooming processes, maximizing effectiveness while minimizing potential damage.
  • Increased efficiency of detailing process by implementing time management strategies and prioritizing tasks.

Kitchen Hand

The Fork and Tap
08.2018 - 01.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Kitchen Hand

Millbrook Resort
11.2017 - 08.2018
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.

Technician in Telecommunication

Net Telecom
11.2012 - 06.2017
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Education

Associate of Science - Mechatronics

Lutheran University of Brazil
Canoas, RS
12-2012

Skills

  • Pipeline management
  • Corporate Compliance
  • Staff development
  • Team motivation
  • Multitask
  • Safety Protocol
  • Self-Motivated
  • Great Communication Skills

Languages

English
Full Professional
Portuguese
Native or Bilingual

Visa

I am currently holding a Permanent Resident Visa.

Timeline

Team Leader, Sales Operations

Lagardere Travel Retail
08.2023 - Current

Car Groomer

Avis Budget Group
01.2022 - 01.2023

Kitchen Hand

The Fork and Tap
08.2018 - 01.2022

Kitchen Hand

Millbrook Resort
11.2017 - 08.2018

Technician in Telecommunication

Net Telecom
11.2012 - 06.2017

Associate of Science - Mechatronics

Lutheran University of Brazil

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Douglas Riva