Dovile Pociute
Summary
Hardworking and cheerful team member with long-term and successful customer service and hospitality experience. An enthusiastic backpacker with good interpersonal skills, ability and confidence to develop effective working relationships among different aged people. Positive and upbeat in handling order taking, food delivery, and customer relations. Comfortable working in high-volume service environments.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Pret a Manger
London
11.2021 - 09.2023
- Assigned and monitored daily tasks for team members
- Provided guidance, coaching, and feedback to team members
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes
- Input orders into point of sale system and handled customer payments
Team Leader/Supervisor
Starbucks company
, London
01.2018 - 08.2021
- Commitments of the shift – guarantee staff enjoyment and health, till operation, handling customers refunds and complains, etc
- Participated in regular meetings with senior leadership to provide updates on team progress
- Prepared and served hot or cold beverages
Rehabilitation Assistant
Wingate& Finchley
, London
01.2020 - 01.2021
- Review weekly progress with athletes
- Perform athlete’ assessments/reassessments on a regular basis
- Pre/Post massage
- Ability to meet athletes’ needs and ensure health and safety
Volunteer
Student Union
Lithuania
01.2015 - 06.2017
- Dealing with multiple projects and work responsibilities
- Ability to perform great communication skills in challenging situations with partners and stakeholders
Housekeeper
Vila Auska
Lithuania
06.2014 - 09.2014
- Maintained a clean linen closet by folding sheets neatly on shelves
- Cleaned bathrooms, including toilets, tubs, showers and sinks
- Customer service
Education
BSc Sport and Exercise Rehabilitation -
Middlesex University
London06-2021
Mazeikiai ‘Markelio Rackausko’ Gymnasium -
Lithuania
06-2017
Palanga ‘Palangos Vlado Jurgucio’ Secondary School -
Lithuania
06-2013
Skills
- Microsoft Word
- Excel
- Access
- PowerPoint
- Outlook
- Business strategic analysis
- Management of marketing campaigns
- Resolving Complaints
- Ability to pay attention to details
- Planning skills
- Excellent understanding of young people needs
- Supervisor
- Great communication skills
- Ability to operate in big teams
- Creating natural and long-lasting relationships
- Coffee expertise
- Espresso machine operation
- Cleaning and sanitizing
Professional Qualifications:
- Health and Safety 2022
- First Aider 2022
Languages
- Lithuanian: native
- English: fluent
References
References available upon request.
Timeline
Team Leader Manager
Pret a Manger
11.2021 - 09.2023
Rehabilitation Assistant
Wingate& Finchley
01.2020 - 01.2021
Team Leader/Supervisor
Starbucks company
01.2018 - 08.2021
Volunteer
Student Union
01.2015 - 06.2017
Housekeeper
Vila Auska
06.2014 - 09.2014
BSc Sport and Exercise Rehabilitation -
Middlesex University
Mazeikiai ‘Markelio Rackausko’ Gymnasium -
Lithuania
Palanga ‘Palangos Vlado Jurgucio’ Secondary School -
Lithuania
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