Communicated effectively with team members to deliver updates on project milestones and deadlines.
Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Developed product documentation to communicate upcoming features and products to internal teams.
Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
Technical Coaching Manager
Westpac New Zealand
02.2023 - 11.2023
Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
Streamlined processes to enhance operational productivity and overall traceability.
Trained staff during demonstrations, meetings, conferences and workshops.
Developed departmental systems and procedures to better align workflow processes.
Working Group Member
Westpac NZ Government Innovation Fund
12.2021 - Current
Responsible for validating funding opportunities for our investment board to pursue
Support/coach successful applicants in developing their investment proposals (i.e. problem validation, defining market opportunities, etc.)
Financial Advisor
Westpac
06.2021 - 02.2023
Helped clients build and execute wealth management plans based on unique goals and objectives.
Worked with clients to support their understanding of the rationale and details of Westpac managed fund investment products.
Co-Chair Canterbury Leadership Board
Westpac
11.2020 - 02.2022
Facilitated decision making by building consensus and developing solutions.
Provided recommendations on to board members on group's effectiveness, actions and future plans.
Furthered brand awareness through helping board identify that this was an opportunity to explore and then working to develop communication strategies/initiatives
Regional Lead
Westpac - Youth Network
05.2020 - 02.2022
Developed and implemented new strategies and policies in collaboration with stakeholders to establish and achieve long-term business objectives.
Modernized and improved decision making matrix to increase efficiency and network impact while tightly controlling labor efforts and preventing waste.
Wealth Consultant
Westpac
05.2020 - 05.2021
Assisted Wealth Advisers with portfolios, vetting new clients, completing maintenance tasks, implementing plans, etc.
Multichannel Specialist
Westpac
04.2018 - 05.2020
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Recommended loan approvals and denials based on customer loan application reviews.
Customer Service Representative
Westpac
06.2017 - 04.2018
Processed exchange and foreign currency
Executed customer transactions, including deposits, withdrawals, money orders and checks
Officer Cadet
New Zealand Defense Force
01.2017 - 02.2017
In training to become a military intelligence officer until my wife's health deteriorated and was hospitalized a number of times requiring my leaving the military
Customer Service Officer
Inland Revenue Department
09.2014 - 01.2017
Made and received calls handling taxation queries
Implemented first stages of investigation/fraud handling process
Assisted with collection/recovery actions
Personal Trainer
Self Employed
01.2013 - 08.2014
Designed and executed individual and small group exercise fitness programs and regimens
Supplied clients with dietary restrictions and guidelines
Designed customized client programs to meet individual fitness needs
Education
New Zealand Diploma Of Business - Marketing, Business Management
Ara Institute of Canterbury
Christchurch, CAN
Certificate in Financial Services (level 5) - Finance
Open Polytechnic
Lower Hutt
Certificate - Front End Development Libraries - SASS/jQuery/etc.
FreeCodeCamp
Online
Certificate - JavaScript - Algorithms And Data Structures
FreeCodeCamp
Online
12.2022
Certificate - HTML/CSS - Responsive Web Design
FreeCodeCamp
Online
08.2022
Certificate in Applied Innovation - Innovation/Venture
Creative HQ
03.2022
Three Papers (1 Semester) - Criminal Justice, Political Science, Sociology
University Of Canterbury
Christchurch, Canterbury
2017
Certificate - Te Haeata (Maori) Studies
CPIT
Christchurch
2011
Accomplishments
Am developing my own fintech application to improve users financial literacy
Have led and successfully undertaken cross department campaigns focused on staff, brand, or working with external stakeholders
Awarded co-chair role for the Canterbury Senior Leadership Board in recognition of my efforts in helping our staff.
Hobbies
Reading
Physical Fitness/Running
Classical Studies/Philosophy
Studying Finance/Investment markets
Developing Financial Software
Timeline
Product Manager (Investments)
Westpac New Zealand
11.2023 - Current
Technical Coaching Manager
Westpac New Zealand
02.2023 - 11.2023
Working Group Member
Westpac NZ Government Innovation Fund
12.2021 - Current
Financial Advisor
Westpac
06.2021 - 02.2023
Co-Chair Canterbury Leadership Board
Westpac
11.2020 - 02.2022
Regional Lead
Westpac - Youth Network
05.2020 - 02.2022
Wealth Consultant
Westpac
05.2020 - 05.2021
Multichannel Specialist
Westpac
04.2018 - 05.2020
Customer Service Representative
Westpac
06.2017 - 04.2018
Officer Cadet
New Zealand Defense Force
01.2017 - 02.2017
Customer Service Officer
Inland Revenue Department
09.2014 - 01.2017
Personal Trainer
Self Employed
01.2013 - 08.2014
New Zealand Diploma Of Business - Marketing, Business Management
Ara Institute of Canterbury
Certificate in Financial Services (level 5) - Finance
Open Polytechnic
Certificate - Front End Development Libraries - SASS/jQuery/etc.
FreeCodeCamp
Certificate - JavaScript - Algorithms And Data Structures
FreeCodeCamp
Certificate - HTML/CSS - Responsive Web Design
FreeCodeCamp
Certificate in Applied Innovation - Innovation/Venture
Creative HQ
Three Papers (1 Semester) - Criminal Justice, Political Science, Sociology