Summary
Overview
Work History
Education
Skills
Intrests and Activities
Languages
Timeline
Hi, I’m

D'Souza Crayton

Invercargill,Waikiwi
D'Souza Crayton

Summary

Experienced Banking and Financial Post Graduate with a few years of experience in financial services industry. An excellent reputation for resolving problems and improving customer satisfaction. Sound Knowledge of Retail Banking and Lending Structure.

Overview

11
years of professional experience

Work History

Altitude Resurfacing
Invercargill

Tower Structure Maintenance
08.2019 - Current

Job overview

  • Level 4 NZQA certified High Voltage Electrical Tower Maintenance expert with a strand in High Pressure Abrasive blasting, Washing and Protective coatings applications.
  • Supervised Crew for Wet Abrasive Blasting, High Pressure washing and painting.
  • Conducted and completed required paperwork for essential environmental as desired by the material data sheets specifications.
  • Was instrumental in conducting daily tailgates, collecting necessary environmental data and ensuring required specifications were adhered to.
  • Built and installed sites per company specifications and maintained safe work environment daily
  • Performed troubleshooting and repair for plant and machinery as required when on site.

Advance Intelligence Pvt. Ltd.
Kolkata, West Bengal

Operations Manager
02.2014 - 06.2017

Job overview

  • Headed regular meetings aimed at quality control throughout the levels of the organisation
  • Onboarded 20 new employees with training and new hire documentation.
  • Initiated strategies aimed towards customer satisfaction with emphasis on better communication.
  • Maximised performance by monitoring daily activities and mentoring team members, creating an additional 20% in sales revenue.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Investigated and resolved departmental non-conformances.

HSBC Bank
Perth, Western Australia

Client Relationship Manager
06.2011 - 12.2013

Job overview

  • Assessed client needs and developed plans to adequately address current and future banking and financial objectives.
  • Addressed and resolved customer complaints and issues to improve satisfaction, resulting in an increase of yearly customer satisfaction statistics. (Employee of the Month Feb 2012, August 2012, April 2013 and Sept. 2013.)
  • Assisting tellers with general customer enquiries along with upselling and cross selling other financial products as evaluated for the customers best banking experience.
  • Assisting walk-in-clients and booked appointments with financial questions, lending enquiries and other financial matters.
  • Negotiated Term Deposit rates with head office for note worthy customers.
  • Took on a supervisory role and product champion (Retail Lending) within my team.

HSBC Electronic Data Processing
Kolkata, West Bengal

Customer Sales Representative
07.2005 - 12.2007

Job overview

  • Assisted call-in customers (United States) with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Described product highlights and benefits to help guide purchasing decisions.

Education

Southern Institute of Technology
Invercargill, NZ

Post Graduate Diploma in Business Enterprise from Business Management
07.2018

University Overview

  • Winner of Start Up week, with a Business to Government Model that dealt with sustainable building as an avenue to help depressurise the existing housing infrastructure climate.
  • Business idea was voted as one of the three ideas (amongst twenty odd others) to compete in start up week.
  • Special Mention on the financial model developed to use sustainable building, materials and other related processes as a means to help the environment through noteworthy profits to investors.

Curtin University
Perth, Western Australia

Bachelor of Business Admin. from Human Resources And Change Management
07.2011

University Overview

  • Completed extra credits in Strategic Management and Strategic Games as part of the Degree.
  • Organisation Strategy, Change Management, Organisations and employee behaviour were key elements of Degree.
  • Participated in Management debates, Capstone (Business Simulation exercise) and other academic related activities.

Don Bosco School
Kolkata, India

High School Diploma
06.2005

Skills

  • Technical Aptitude
  • Structural Analysis
  • Data Integrity
  • Excellent Customer Service
  • Application Management
  • Service Quality
  • Flexible and Adaptable
  • Conflict Resolution
  • Self-motivated professional
  • Microsoft Office
  • Active Listening

Intrests and Activities

Participated in Various Sporting activities for Club and state level tournaments.

Have certificate in Advertising for Print that was gained when in high school when I was trying to figure out what I wanted to do.

Languages

English
Native or Bilingual
Hindi
Full Professional
Bengali
Limited Working

Timeline

Tower Structure Maintenance

Altitude Resurfacing
08.2019 - Current

Operations Manager

Advance Intelligence Pvt. Ltd.
02.2014 - 06.2017

Client Relationship Manager

HSBC Bank
06.2011 - 12.2013

Customer Sales Representative

HSBC Electronic Data Processing
07.2005 - 12.2007

Southern Institute of Technology

Post Graduate Diploma in Business Enterprise from Business Management

Curtin University

Bachelor of Business Admin. from Human Resources And Change Management

Don Bosco School

High School Diploma

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D'Souza Crayton