Duane Casson
Whanganui,Whanganui
Summary
With a tenure at Supercheap Auto since 2006, I have established myself as a highly motivated and reliable leader. As the Manager of the Whanganui store (7020), I have consistently maintained high standards in management, customer service, and project execution. By leveraging our company’s core values—Better Every Day, Passion is Our Secret Sauce, Stronger Together, and Play the Long Game—I have navigated my team with a strategic approach to foster a cohesive and high-performing culture. This alignment with our values and strategies has propelled us to consistently rank among the top 20 stores. Our exceptional performance in key metrics, including CCR, CSR, roster management, assigned sales, safety score, NPS, and pulse engagement, highlights our sustained success and my commitment to excellence in achieving superior results.
Overview
24
24
years of professional experience
Work History
Store Manager
SupercheapAuto
Whanganui, Whanganui
11.2006 - Current
- Lead and mentor a team of 8 staff members, overseeing recruitment, training, and performance evaluations
- Cultivate a collaborative and high-performing work environment to drive store success
- Achieve sales targets by implementing effective merchandising and promotional strategies
- Enhance the customer experience through exceptional service and by resolving issues quickly and efficiently
- Manage daily store operations, including inventory control, stock replenishment, and store presentation
- Optimize operational processes to increase efficiency and reduce costs
- Oversee the store budget and financial performance, analyzing sales data and adjusting strategies to meet financial goals
- Prepare and review financial reports, ensuring compliance with company policies
- Develop and execute business strategies tailored to the store’s market, driving growth and achieving key performance indicators
- Identify and implement initiatives to improve store operations and sales
- Ensure adherence to health, safety, and regulatory standards
- Conduct regular safety audits and provide training to maintain a secure and compliant store environment.
Composite Coatings
Fiberglass technician
01.2005 - 01.2006
- Specialized in fiberglass fabrication, using epoxy resin and epoxy paints.
- Managed the safe handling and application of dangerous goods and spray paints, ensuring compliance with safety regulations and environmental standards
- Performed mold fabrication and repair.
- Implemented best practices for working with hazardous materials, including the use of personal protective equipment (PPE).
Retail Studies
UCOL
01.2004 - 01.2005
- Completed coursework in retail management, including topics such as customer service, sales techniques, inventory management, and merchandising
- Gained knowledge in retail operations, including store layout optimization, product placement strategies, and effective sales strategies
- Developed skills in analyzing sales data, understanding market trends, and implementing promotional strategies to drive store performance
- Maintained strict safety standards to prevent accidents and ensure smooth performances.
LC BUILDER LIMITED
01.2001 - 01.2005
- Performed various tasks and jobs involving Quantity Surveying, Design, Joinery, Construction, Sound Isolating, Insulation, Hammer Hand, Site Safety, Form Work, Quantity Surveying, Steel Work, Foundation Structure & Placement, Draft Reading, and Demolition.
Kiwi Krew Rodies & Crewing LTD
Auckland
- Assisted in the setup and management of concerts, events, and recording studios, ensuring seamless execution from planning to completion
- Operated and maintained front-of-stage and backstage equipment, including lighting and sound systems, to create high-quality live experiences
- Managed crowd control and provided logistical support, contributing to the safety and enjoyment of attendees
- Collaborated with a diverse team of professionals to deliver on tight deadlines and adapt to changing requirements in dynamic environments.
Education
Certificate in Retail (Level 4) -
ServiceIQ
01.2020
Foundation Visual Arts Cert -
Open Polytehnics
Merdicinal Herbs (Level 3) -
UCOL
Retail Studies -
UCOL
Skills
- Store Management
- Leadership and Team/Store Management
- Sales and Customer Service
- Operational Efficiency
- Financial Management
- Strategic Planning
- Compliance and Safety
- Retail
- Quantity Surveying
- Design
- Multitasking
- Quality Control
- Self Motivation
- Interpersonal Communication
- Decision-Making
- Professionalism
- Problem-Solving
- Analytical Thinking
- Attention to Detail
- Time Management
- Time management abilities
- Active Listening
- Continuous Improvement
- Critical Thinking
- Project Management
- Relationship Building
- Reporting and documentation
- Organizational Skills
- Problem-solving abilities
- Written Communication
- Adaptability and Flexibility
- Team building
- Teamwork and Collaboration
- Task Prioritization
Timeline
Store Manager
SupercheapAuto
11.2006 - Current
Composite Coatings
Fiberglass technician
01.2005 - 01.2006
Retail Studies
UCOL
01.2004 - 01.2005
LC BUILDER LIMITED
01.2001 - 01.2005
Kiwi Krew Rodies & Crewing LTD
Auckland
Certificate in Retail (Level 4) -
ServiceIQ
Foundation Visual Arts Cert -
Open Polytehnics
Merdicinal Herbs (Level 3) -
UCOL
Retail Studies -
UCOL
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