Duane Veldman
Rolleston,CAN
Summary
Technical Supervisor adept at leading teams and developing improvements. Knowledgeable manager and complex problem-solver with excellent communication and critical thinking skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My ability to adapt to challenges, unwavering commitment to task completion, strong communication and leadership aptitude distinguish me.
Overview
14
14
years of professional experience
Work History
Technical Supervisor
Civtec Ltd
03.2022 - 10.2023
- Organisation - Developed project plans, established milestones, and monitored progress to ensure project objectives were met
- Customer service - Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Motivational Leadership - Led a team of 3 project coordinators and 24 technicians, ensuring effective collaboration throughout all project phases
- Communication - Collaborated with stakeholders to define project scope, goals, and deliverables in alignment with organizational strategies
- Attention to detail - Managed records and reported in alignment with company and customer processes, including cost management and invoice preparation.
- Team Management - Efficiently managing multiple simultaneous deployment projects against strict deadlines.
- Adaptability - Formulated plans for improving procedures, training and processes.
- Pro-active - Allocated resources for optimum coverage and effectiveness.
- Customer focus - Maintained authoritative knowledge through continued education and ongoing training.
- Stakeholder Relations - Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Operational planning - Scheduled and oversaw maintenance, repair and installation activities.
- Decision-making - Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Ownership - Contributed to development, implementation, and execution of maintenance programs.
- Problem-solving - Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Fibre Build technician
Civtec Ltd
07.2019 - 03.2022
- Safety-conscious - Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Adaptability - Responded to service requests during and after business hours.
- Attention to detail - Read blueprints and schematics to correctly place equipment.
- Customer focus - Coordinated installation of new users and relocations of existing users.
- Collaboration - Worked closely with network administrators and server engineers to deliver quality service.
- Self motivation - Proven ability to learn quickly and adapt to new situations.
- Time management - Managed time efficiently in order to complete all tasks within deadlines.
- Communication - Excellent communication skills, both verbal and written.
- Organisation - Detail-oriented with a strong work ethic.
- Problem solving - Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Operations Supervisor
Gio Construction South Africa
02.2016 - 04.2019
- Communication - Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivational leadership - Motivated and trained employees to maximize team productivity.
- Transparency - Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Problem-solving - Conducted root cause analysis in deficient areas to identify and resolve issues.
- Conflict Resolution - Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Collaboration - Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organization - Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Senior Fiber Technician
GIO Construction And Plant Hire
01.2010 - 02.2016
- Contracted to DFA Dark Fiber Africa
- Team leader with duty delegations
- Problem-solving - Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Collaboration - Worked closely with network administrators and server engineers to deliver quality service.
- Attention to detail - Read blueprints and schematics to correctly place equipment.
- Flexibility - Responded to service requests during and after business hours.
- Customer focus - Coordinated installation of new users and relocations of existing users.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
L4 - First Line Management
Te Pukenga
Christchurch, CANProfessional Development Programme - Organizational Leadership
Helen Moran
08.2022
L3 telecommunications qualification (Fibre strand), Telecommunications Technology/Technician - Telecommunications
Connexus
10.2021
Skills
- Problem solving
- Organization
- Communication
- Resource allocation
- Interpersonal skills
- Attention to detail
- Collaboration
- Customer focus
Resume Highlights
Seasoned supervisor with 4 years of hands-on leadership experience, driving team productivity, fostering cohesive collaboration, and implementing strategic initiatives to consistently surpass organizational goals.
Personal Information
Visa Status: I hold permanent residency and am available for immediate employment.
Refferals
Steve Brigham 0272679837
Peter Kanters 0224546030
Tracy Webster 0274200196
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
Technical Supervisor
Civtec Ltd
03.2022 - 10.2023
Fibre Build technician
Civtec Ltd
07.2019 - 03.2022
Operations Supervisor
Gio Construction South Africa
02.2016 - 04.2019
Senior Fiber Technician
GIO Construction And Plant Hire
01.2010 - 02.2016
L4 - First Line Management
Te Pukenga
Professional Development Programme - Organizational Leadership
Helen Moran
L3 telecommunications qualification (Fibre strand), Telecommunications Technology/Technician - Telecommunications
Connexus
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