Duane Mohi Phillips
Hamilton,WKO
Summary
Consider strengths to be well developed in practical work with computer skills. Have the ability to set and meet deadlines.
Interpersonal skills, both oral and written, are excellent. As well as ability to relate successfully with diverse people. Work productively as an individual and within a team environment and actively pursue new learning and challenging situations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Level 7 - Dispatcher
Fonterra Co-operative Group
02.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed tanker drivers relations through communication and helpful interactions.
- Create solutions for Fonterra Sites to satisfy specific needs, quality and budget.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to Tanker drivers.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Managing Tanker Drivers expectations
Process Operator
Fonterra Co-operative Group
09.2014 - 02.2023
- Reported to shift supervisor on production status, problems and deviations.
- Maintained compliance with health, safety, and environment practices.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Communicated effectively with team on technical level.
- Efficiently operated all equipment and machinery according to manufacturer instructions.
- Prepared reports and technical documentation of day-to-day production processes.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
Owner Driver - Mainfreight
Mainfreight Transport
02.2011 - 09.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed equipment ensuring all units where adhering to road safety
Rope Access Technician
ARABAC ABSEIL ACCESS NZ LTD
04.2008 - 02.2011
- Calibrated and aligned components using scales, gauges and other measuring instruments.
- Drafted detailed technical documentation, reference guides and equipment integration work instructions
- Built and installed sites per customer specs and maintained safe work environment daily
- Kept working areas clean, safe and stocked with appropriate equipment and supplies to meet expected shop and customer demands.
- Set up, configured and used complex testing equipment to align, maintain and repair
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in team environment setting, providing support and guidance.
Tour Guide - Cave Guide
WAITOMO ADVENTURES LTD
03.2005 - 04.2008
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Built personal relationships with guests to promote positive experiences.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Guided groups of up 12 people on scheduled tours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
Education
Church College
Hamilton, WKO12.1998
Awatapu College
Palmerston North, MWT02.1997
Skills
- Time Management
- Negotiating
- Customer Engagement
- Complex Problem-Solving
- Issue Resolution
- Compassion
- Empathy
- Calculating
- Predicting
Hobbies
- Golf
- Diving & Fishing
- Camping
- DIY
Certification
- Te Reo Māori - Level 1& 2 - Te Wānanga o Aotearoa ki Raroera
- Te Pūtaketanga - Level 3 & 4 - Te Wānanga o Aotearoa ki Raroera
- Rōnakitanga - Level 5 - Te Wānanga o Aotearoa ki Raroera
- Light Truck
- Class 5 Truck and Trailer
Timeline
Level 7 - Dispatcher
Fonterra Co-operative Group
02.2023 - Current
Process Operator
Fonterra Co-operative Group
09.2014 - 02.2023
Owner Driver - Mainfreight
Mainfreight Transport
02.2011 - 09.2014
Rope Access Technician
ARABAC ABSEIL ACCESS NZ LTD
04.2008 - 02.2011
Tour Guide - Cave Guide
WAITOMO ADVENTURES LTD
03.2005 - 04.2008
Church College
Awatapu College
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