Dufty Brown
Hillcrest
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ebbett
10.2023 - 12.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
National Storage
01.2022 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
Omnitec
11.2020 - 12.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Repairing and updating of variety of mobile phone and computer problems.
Assistant Manager
Cash Converters
01.2018 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate In Real Estate -
Toi Ohomai Institute of Technology
Tauranga, BOP2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
Reference
Can Give on Request
Timeline
Customer Service Representative
Ebbett
10.2023 - 12.2024
Customer Service Representative
National Storage
01.2022 - 10.2023
Sales Representative
Omnitec
11.2020 - 12.2021
Assistant Manager
Cash Converters
01.2018 - 10.2020
Certificate In Real Estate -
Toi Ohomai Institute of Technology
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