Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Cricket
Timeline
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Duleeka Munasinghe

Telecommunication Technician
Lower Hutt,WGN

Summary

Provided technical and account management support of all Ascend/Lucent edge access routers including Apex and TNT. Troubleshooting included working with integrated vendor hardware, particularly Cisco. A majority of cases involved resolving LAN/WAN connection or routing issues.

Overview

1
1
Language
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience

Work History

Telecommunication Technician

Data Telecom (NZ) PVT Ltd.
Wellington, WGN
06.2019 - Current
  • Developed expertise in communication systems cabling, circuitry and wiring through various projects for public utility companies.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Set up networks and computers for business and residential customers.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.
  • Researched and recommended network and data communications hardware and software.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.

Telecommunications Technician

Point Zero Network Ltd
Auckland, AUK
09.2019 - 02.2020
  • Inspect telecommunications equipment and systems to find and repair faults.
  • Update and maintain existing equipment.
  • Install equipment and connect it to telecommunications networks and internet supply systems.
  • Test repaired, updated, or newly installed telecommunications and internet supply equipment.
  • Assist with selecting sites for equipment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Corporate supervisor

Millennium Service Group Ltd
Auckland, AUK
10.2018 - 06.2019
  • Served as the corporate supervisor for ANZ bank’s corporate sites and responsible for maintaining the quality of the tasks, coordinating the team members, arranging the salaries for them.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Lecturer cum Course coordinator

CINEC Campus
Malabe, Colombo
02.2014 - 11.2017
  • CINEC Campus – Malabe, Sri Lanka (http://www.cinec.edu).
  • Conduct lectures on mathematics, physics, electrical fundamentals, electronic fundamentals, digital techniques and material & hardware.
  • Conduct tutorials and practical classes (Especially in Electronics and Electrical) by demonstrating the students at workshops.
  • Trained as a on the job trainee (Base maintenance) at national airline in Sri Lanka.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

IT Instructor

University of Colombo, Sri Lanka
Colombo
06.2011 - 05.2012
  • Http://science.cmb.ac.lk/physics/).
  • To assist/give guidance, where required, to students who are carrying out practical exercises etc.
  • Maintaining and troubleshooting the computers (both hardware and software).
  • Maintain the network, cabling and terminating.
  • Administrating and maintaining the servers.
  • Delivered engaging curriculum through diverse methods, including classroom instruction, computer lab activities and online learning systems.
  • Set up computers and networking systems and delivered step-by-step instructions on basic use.

Education

Graduate Diploma - Applied Management

Otago Polytechnic
Auckland, AUK
01.2018 - 03.2019

Master of Science - Applied Electronics

University of Colombo
Colombo
05.2013 - 11.2015

Bachelor of Science - Science

University of Colombo
03.2007 - 11.2010

Skills

Telecommunication system proficiency

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Accomplishments

  • Won the excellent award, “excellent scholarship for industry project” in the field of business development for 2degrees store (The best project in the cohort), Otago Polytechnics, Auckland.
  • Training of trainee certificate at CINEC campus, Malabe, Srilanka.
  • Obtained CCNA certificates in the subjects of Network Fundamentals, Routing Protocols and Concepts, LAN switching and Wireless and Accessing the WAN.
  • New Zealand Site-safety passport – Building Construction.
  • On the job training in the field of Base Maintenance (Electronics, Electrical, Structure, Mechanical) at the national airline, Srilankan airline.
  • Player of cricket team (University of Colombo, Ceyline mercantile cricket club, Waitakere Cricket Club, Mount Wellington Cricket Club).

Certification

CCNA

Cricket

Playing for Premier Reserve club SLSC, all rounder

Timeline

Telecommunications Technician

Point Zero Network Ltd
09.2019 - 02.2020

Telecommunication Technician

Data Telecom (NZ) PVT Ltd.
06.2019 - Current

Corporate supervisor

Millennium Service Group Ltd
10.2018 - 06.2019

Graduate Diploma - Applied Management

Otago Polytechnic
01.2018 - 03.2019

Lecturer cum Course coordinator

CINEC Campus
02.2014 - 11.2017

Master of Science - Applied Electronics

University of Colombo
05.2013 - 11.2015

IT Instructor

University of Colombo, Sri Lanka
06.2011 - 05.2012

Bachelor of Science - Science

University of Colombo
03.2007 - 11.2010

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Duleeka MunasingheTelecommunication Technician