Duncan Allen
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at InterGroup. Expert in workload management and staff development, I've successfully implemented strategic plans and improved employee performance. Skilled in motivational techniques and customer focus, my approach has significantly reduced escalations and fostered a culture of accountability and continuous improvement.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
InterGroup
Nelson, NSN
01.2023 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
Operator Truck Driver
Nelson / Marlborough Waste
Nelson, NSN
06.2015 - 12.2023
- Developed expertise in operating various types of trucks, displaying versatility as an operator truck driver.
- Navigated various terrains and weather conditions, demonstrating adaptability and strong problem-solving skills.
- Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
- Adjusted to unexpected changes in scheduling or routing, maintaining composure under pressure.
- Performed regular vehicle inspections for proactive maintenance, minimizing downtime due to mechanical issues.
- Increased customer satisfaction by providing friendly, professional service during deliveries.
- Improved delivery efficiency by optimizing truck routes and managing schedules.
- Assisted in training new truck drivers, sharing best practices for safe operation and effective route management.
- Troubleshot minor mechanical issues on the road when necessary, reducing downtime caused by unexpected breakdowns.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Employee Scheduling
- Staff Development
- Staff Training
- Hiring and Training
Licences / Endorsements
Class 1,2,3,4,5
Dangerous Goods
Tracks / Rollers
Confined Space
Timeline
Team Leader Manager
InterGroup
01.2023 - Current
Operator Truck Driver
Nelson / Marlborough Waste
06.2015 - 12.2023