Duncan Tucker
Auckland,New Zealand
Summary
Service Delivery Manager with a strong background as a Senior Field Service Engineer at GE HealthCare, specialising in Ultrasound and PCS modalities. Proven expertise in team leadership, customer satisfaction, and troubleshooting complex healthcare systems. Led a team of 15 engineers, managed CSO calls across multiple modalities, and consistently exceeded customer expectations. Successfully represented the service team at conferences, participated in sales pitches, and drove revenue recognition. Experienced in hiring and mentoring engineers, resolving critical customer issues, and contributing to the Service Max project.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
GE Healthcare
06.2023 - Current
- Collaborated with internal teams to develop best practices for service delivery processes.
- Managed communications between internal teams and external customers
- Implemented strategies to improve customer satisfaction levels.
- Facilitated regular team meetings to discuss project status, challenges, and strategies for improvement.
- Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support.
Senior Field Service Engineer
GE HealthCare
10.2008 - 06.2023
- I have been a vital contributor to the success of the company, consistently exceeding customer expectations and ensuring the reliable operation of critical healthcare equipment
- My dedication to continuous learning has led me to complete various factory training courses, keeping me up to date with the latest advancements in technology and equipment
Biomedical Technician
Biomedical Services
- I served as a Biomedical Technician for five years, honing my technical abilities and gaining a deep understanding of medical equipment and systems
- Developed and maintained relationships with key stakeholders internally and externally
Education
Course - Train the Trainer
University of Auckland
01.2013
Diploma - Electrical and Electronics Engineering
Waikato Institute of Technology
01.2002
Diploma - Electrical Engineering
The University of Waikato
01.2000
Skills
Customer support, management & satisfaction
Client relationship building
Sales Meeting Representation
Sales Pitch representative for Service team
Participation in Sales & Service Conferences
Presentation Skills
Team Leadership
People & Relationship Management
Field service management
Installation Leadership
Tender Document Oversight
Ultrasound & PCS Expertise
Electrical engineering
Safety and compliance
Service contracts
Managing projects
Hobbies and Interests
During my free time, I cherish moments with my family, indulging in sports and have an interest in food and travel. I especially love spending time with my 3-year-old daughter and watching her grow and learn.
Certification
- Electrical license
- People Leader Training
- Train the Trainer Course
Timeline
Service Delivery Manager
GE Healthcare
06.2023 - Current
Senior Field Service Engineer
GE HealthCare
10.2008 - 06.2023
Biomedical Technician
Biomedical Services
Course - Train the Trainer
University of Auckland
Diploma - Electrical and Electronics Engineering
Waikato Institute of Technology
Diploma - Electrical Engineering
The University of Waikato
Similar Profiles
Khoa NguyenKhoa Nguyen
Customs Operational Leader at GE Power, GE Healthcare, GE RenewableCustoms Operational Leader at GE Power, GE Healthcare, GE Renewable
Nasser MerfatNasser Merfat
Project Manager, PMO at GE HealthcareProject Manager, PMO at GE Healthcare
Jeffrey StarnesJeffrey Starnes
Biomedical Engineering Technician at GE HealthcareBiomedical Engineering Technician at GE Healthcare
Jesus Dominguez, RNJesus Dominguez, RN
Clinical Applications Specialist at GE HealthCareClinical Applications Specialist at GE HealthCare
PIYUSH RAGHAVPIYUSH RAGHAV
Part-Time Security Officer at First SecurityPart-Time Security Officer at First Security