Durga SINGH
Howick,AUK
Summary
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment. PROFESSIONAL QULIFICATION Basic Computer knowledge ACADEMIC QUALIFICATION Intermediate passed from CBSE Board in 2007. High school passed from CBSE Board in 2005. PERSONALITY TRAITS Optimist, Affable , & smart working
Overview
6
6
years of professional experience
Work History
Customer Service Executive (DISH TV)
ESSEL Business Processes Limited
04.2011 - 10.2011
- Provided company information and policies to customers upon inquiry and answered questions via phone and email.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Customer Service Executive (MAKE MY TRIP)
IEnergizer
05.2016 - 01.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
Customer Service Executive (LENSKART)
IEnergizer
08.2015 - 04.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Informed customers of upcoming promotions and deals to boost sales.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
Education
MBA - Human Resources Management
Sikkim Manipal University
Delhi,India09.2017
Bachelor of Commerce - Accounting And Business Management
University Of Delhi
Delhi, India02.2011
Skills
- System Implementation
- Issue Escalation
- Sales Expertise
- Customer Queries
- Online Chat
- Active Listening
Music, Dance, Movies, Travel etc
Dancing and Music makes me feel happy and relaxed whileTravelling gives me an amount of exposure that is rivaled by nothing else.
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Customer Service Executive (MAKE MY TRIP)
IEnergizer
05.2016 - 01.2017
Customer Service Executive (LENSKART)
IEnergizer
08.2015 - 04.2016
Customer Service Executive (DISH TV)
ESSEL Business Processes Limited
04.2011 - 10.2011
MBA - Human Resources Management
Sikkim Manipal University
Bachelor of Commerce - Accounting And Business Management
University Of Delhi
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