Dushani Dias
Ashburton,New Zealand
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Senior Admin Executive
Hemas Pharmaceuticals (Pvt.) Ltd.
09.2022 - 03.2024
- Implementing purchasing strategies and managing suppliers that meets budgetary and operational functions of the company
- Organizing and administering strategies to maintain necessary stocks, storage, and distribution of company products
- Monitoring inventory and keeping track of all supplies movement to ensure that re-stocking is done at optimum times
- Leading global centralized procurement efforts across the Group in line with the Group Procurement Strategy
- Working with the finance team throughout the procurement cycle to assist with budgeting and forecasting expenses
- Responsible for keeping inventory management tools up to date and ensuring all processes are being followed
- Coordinated internal resources effectively to meet project deadlines; achieved on-time completion rate of 95% for all assigned tasks.
- Managed high-level executive travel arrangements, ensuring seamless itineraries and optimal time management.
- Ensuring that all inventory and financial systems are complying within the department and company
- Evaluating and identifying current preferred arrangements with recommendations.
- Established strong working relationships with external vendors to ensure timely delivery of goods and services at competitive prices.
Business Support Executive
Hemas Surgicals & Diagnostics (Pvt.) Ltd.
01.2015 - 09.2022
- Provide administrative support to the sales team as required
- Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
- Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
- Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
- Conducted market research to identify customer needs and preferences.
- Analyzed and forecasted monthly sales data of existing marketed companies within designated area.
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
General Secretary
Milcris (Pvt.) Ltd.
04.2014 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Filling and managing incoming & outgoing letters, mails and correspondence
- Drafting Internal memos, Increment letters, Employment Contract Letters, Consultancy agreements
- Maintaining HR Files
- Maintaining Statutory files such as B cards, EPF ETF Files
- Opening personal files for new employees & maintaining the personal files
- Screening incoming telephone calls to provide assistance or refer call to the appropriate staff member.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Junior Secretary
Intertek Lanka (Pvt) Ltd.
01.2013 - 04.2014
- Documentation Control (Laboratory Reports) Filling and managing incoming & outgoing letters, mails, correspondence, etc
- Expedited invoice processing by accurately entering data into financial software programs.
- Assisted in the preparation of presentation materials, contributing to successful meetings and conferences.
- Ensured confidentiality of sensitive information by adhering to strict privacy policies when handling documents related to samplel records or legal matters.
Education
Master of Business Administration (General) - Business Administration And Management
University of Bedfordshire
United Kingdom04.2022
Advance Diploma in Business Management - Business Management
National Institute of Business Management
Colombo Sri Lanka12.2017
Skills
- Customer Relations
- Performance Analysis
- Purchasing
- Market Analysis
- Administrative Skills
- Problem Resolution
- Team Player
- Stakeholder Management
- Inventory Control
- Supply Chain Management
References
Darrel Van Heer, darrel.pharma@hemas.com, Business Lead - Pfizer, Hemas Pharmaceuticals Pvt Ltd, +94 77 7268138
Anjana Balawardhana anjanab.pharma@hemas.com,Business Manager - Roche,Hemas Surgicals and Diagnostics Pvt Ltd,+94 77 2978995
Timeline
Senior Admin Executive
Hemas Pharmaceuticals (Pvt.) Ltd.
09.2022 - 03.2024
Business Support Executive
Hemas Surgicals & Diagnostics (Pvt.) Ltd.
01.2015 - 09.2022
General Secretary
Milcris (Pvt.) Ltd.
04.2014 - 01.2015
Junior Secretary
Intertek Lanka (Pvt) Ltd.
01.2013 - 04.2014
Master of Business Administration (General) - Business Administration And Management
University of Bedfordshire
Advance Diploma in Business Management - Business Management
National Institute of Business Management
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