Duyen Nguyen
Flatbush,Auckland
Summary
I am a former small business owner with over a decade experience in the hospitality industry. Having owned a business, I pride myself in delivering excellent customer service and building strong connections with customers in order to meet their needs and wants.
Although my past employment has been within the hospitality industry, I am excited to transfer my skill sets to a new customer based industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Owner
Vietnamese Joint
02.2022 - 07.2023
- Trained and motivated employees to perform daily business functions
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins
- Introduced new methods, practices, and systems to reduce turnaround time
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Supervisor
Sprout Manukau
05.2011 - 12.2021
- Liaising with manager and owner on performance of the store
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Maintained clean and well-organised production areas to adhere to food and hygiene safety standards and prevent delays in service time
Cashier
Mt Eden Stadium
02.2017 - 04.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Used POS system to enter orders, process payments and issue receipts
- Encouraged customers to make additional purchases by upselling
Education
Bachelors of International Hospitality Management - International Hospitality Management, Event Management
Auckland University of Technology AUT
12.2018
Pakuranga College
Pakuranga, NZ2013
Skills
- Team Leadership
- Sales Planning
- Conflict Resolution
- Operations Management
- Customer Service
- Inventory Tracking and Management
- Staff Management
- People and Culture
- Verbal and Written Communication
- Bilingual - English and Vietnamese
Certification
- Manager’s certificate 2022
- LCQ certificate 2022
- Basic food safety and hygiene certificate 2017
Timeline
Owner
Vietnamese Joint
02.2022 - 07.2023
Cashier
Mt Eden Stadium
02.2017 - 04.2017
Supervisor
Sprout Manukau
05.2011 - 12.2021
Bachelors of International Hospitality Management - International Hospitality Management, Event Management
Auckland University of Technology AUT
Pakuranga College
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