Duyen Nguyen
Summary
Organized and dedicated Store Manager with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Focused Assistant Manager with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
13
13
years of professional experience
Work History
Store Manager
Longbay Nails Salon
2019.10 - 2024.02
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Nails Technician
Everlast Nails, Botany
2017.01 - 2019.02
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established strong client relationships through exceptional customer service and communication skills.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
Assistant Manager
Vegas Club, Caravelle Hotel
2011.02 - 2016.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
Education
Certificate - Accounting Support Services Level 4
Open Polytechnic of New Zealand
Lower Hutt, NZ2024
Certificate - Accounts Administration And Payroll
The Career Academy
Auckland2021
Diploma - Business Management Level 7
Royal Business College
Auckland2017
Bachelor - Business English
Ho Chi Minh City Open University
Ho Chi Minh2012
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Outstanding communication skills
- Cash Management
- Staff Management
- Accurate money handling
- Report Generation
Timeline
Store Manager
Longbay Nails Salon
2019.10 - 2024.02
Nails Technician
Everlast Nails, Botany
2017.01 - 2019.02
Assistant Manager
Vegas Club, Caravelle Hotel
2011.02 - 2016.01
Certificate - Accounting Support Services Level 4
Open Polytechnic of New Zealand
Certificate - Accounts Administration And Payroll
The Career Academy
Diploma - Business Management Level 7
Royal Business College
Bachelor - Business English
Ho Chi Minh City Open University
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