Priya Raghubar
Mount Wellington
Summary
People-focused and values-led professional with a strong background in learning support, administration, customer service, and team development. Passionate about creating inclusive learning environments and supporting others to grow in skill and confidence. Experienced in providing on-the-job learning, coaching, and practical support within large, fast-moving organisations. Known for building strong working relationships, applying cultural values such as Manaaki I Te Mahi in daily practice, and adapting to meet a wide range of learning and operational needs. Currently completing the New Zealand Certificate in Adult and Tertiary Teaching (Level 4) to deepen knowledge in adult education and capability development.
Overview
14
14
years of professional experience
Work History
Capability Developer
Ministry of Social Development
01.2023 - Current
- Support staff across Service Delivery by role-modelling Manaaki I Te mahi values in everyday practice
- Provide on-the-job learning, coaching, and feedback to uplift individual and team capability
- Build strong relationship to understand staff needs and create a safe, inclusive learning environment.
- Collaborate with managers and CPOs to support capability uplift aligned with MSD’s goals.
- Support staff across Service Delivery by role-modelling Manaaki I Te Mahi values in everyday practice, including:
- Maramatanga (Understanding): Building insight into learning needs to deliver relevant development.
- Whakatipu (Growth): Providing on-the-job learning, coaching, and feedback to uplift individual and team capability.
- Titiro (Observation): Observing and understanding staff strengths and challenges to tailor support.
- Ako (Learning): Creating safe and inclusive environments that encourage ongoing learning.
- Korero (Communication): Building strong relationships and collaborating with managers and Capability Partnership Officers to align capability development with MSD’s goals.
Centralised Processing Officer
Ministry of Social Development
01.2022 - Current
- Process applications, reviews, and updates for clients across multiple service lines.
- Deliver efficient administrative support while maintaining high accuracy under strict timeframes.
- Collaborates with frontline case managers and internal stakeholders to resolve client issues.
- Maintain confidentiality and complies with MSD privacy and integrity standards.
Sales & Sevice Manager
Farmers
01.2019 - 01.2021
- Led the team to deliver excellent customer service and achieve store KPIs.
- Managed all daily operations including rosters, training, and team development.
- Coordinated stock management, loss prevention efforts, and merchandising.
- Worked closely with Area Manager to implement corporate directives.
- Managed customer complaints, escalations, and conflict resolution.
Trainee Sales & Service Manager
Farmers
01.2018 - 01.2019
- Oversaw day-to-day operations, staff coaching and system administration.
- Used systems to manage inventory, payroll and financial reporting.
Sales Consultant
Farmers
01.2017 - 01.2018
- Entrusted with opening/closing duties, banking, and training new staff.
- Consistently reorganised for top-tier customer service and product knowledge
Makeup Artist
Freelance Makeup Artist
01.2011 - 01.2015
- Provided professional makeup services for bridal, editorial and film client
- Operated as a sole trader with end-to-end client relationship management.
Education
Certificate - Digital Design (UX) & Graphic Design
Yoobee
01.2016
Certificate - Media Design
Yoobee
01-2014
Diploma - Makeup Artistry
Samala Robinson Academy
01.2012
Skills
- Capability Development: Skilled in designing and delivering training solutions that enhance staff performance
- Customer Service: Expert at understanding customer needs and providing tailored product advice
- Office Administration: Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams, PowerPoint, OneNote)
- People Management: Experienced in rostering, coaching, and team development
- Conflict Resolution: Skilled in addressing and managing conflict professionally
- Retail Management: Proven success in sales target achievement and budget control
- Recruitment & Onboarding: Interviewing, drafting contracts, and onboarding new hires
- Banking & Cash Handling: Daily reconciliation, deposits, and cash flow management
- Payroll: Knowledge in SAP, processing payroll and staff records
- Loss Prevention: CCTV monitoring, internal theft investigations, NZ Police liaison
- Health & Safety: Identifying hazards, reporting risks, and promoting safety awareness
- Certifications: Comprehensive First Aid Certified
- Languages: Fluent in English and Fijian Hindi
Hobbies and Interests
- Photography & Videography: Focused on products and landscape visuals
- Creative Writing: Short stories and lifestyle-focused content
- Blogging: Reviewing beauty and lifestyle products, with a focus on honest, engaging content creation.
Timeline
Capability Developer
Ministry of Social Development
01.2023 - Current
Centralised Processing Officer
Ministry of Social Development
01.2022 - Current
Sales & Sevice Manager
Farmers
01.2019 - 01.2021
Trainee Sales & Service Manager
Farmers
01.2018 - 01.2019
Sales Consultant
Farmers
01.2017 - 01.2018
Makeup Artist
Freelance Makeup Artist
01.2011 - 01.2015
Certificate - Digital Design (UX) & Graphic Design
Yoobee
Certificate - Media Design
Yoobee
Diploma - Makeup Artistry
Samala Robinson Academy
Similar Profiles
Amoya SimpsonAmoya Simpson
Intern at Ministry Of Social Development Social Welfare DepartmentIntern at Ministry Of Social Development Social Welfare Department
PARDEEP HEER-BRACHPARDEEP HEER-BRACH
PROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATIONPROGRAM SPECIALIST at MINISTRY OF SOCIAL DEVELOPMENT AND SOCIAL INNOVATION
Lemika T. SydneyLemika T. Sydney
Clerical Assistant at Ministry of Social Development and Family ServicesClerical Assistant at Ministry of Social Development and Family Services
Sreyneang NySreyneang Ny
Financial Services Officer at Ministry of Social DevelopmentFinancial Services Officer at Ministry of Social Development
Lei'ataua PulunoLei'ataua Puluno
Office Assistant at Chrysolite Painting LTDOffice Assistant at Chrysolite Painting LTD