Dylain Chivell
Auckland CBD,AUK
Summary
Dedicated individual who is motivated to improve service satisfaction and contribute to the overall company success. Well-developed communicator, and is always open to new and interesting challenges. Highly professional in customer service, known for excellent productivity, and efficiency in task completion. Possess specialized skills in data entry and customer service.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Corporate Cabs
Auckland, New Zealand
05.2021 - 09.2022
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- General email inquiries and/or general issues from customers.
- Pre-allocation of jobs to ensure all booked work is covered for Corporate Cab van day and night drivers.
- Flight tracking to ensure all bookings from New Zealand airports have been entered correctly.
Junior Administrator
Costal Cabins Limited
Silverdale, New Zealand
01.2019 - 02.2021
- Payroll processing of weekly, fortnightly, and contracted staff via Xero/Smart Payroll.
- Rental management for self-contained units.
- Basic HTML web development.
- Fleet management of company vehicles.
- Assisting our production line with customer bookings and viewings.
- Stock take for office products.
- Answered incoming calls and general email iniquiries promptly and professionally.
Call Center Representative
CDB Media
Albany, New Zealand
03.2018 - 09.2018
- CRC Processes.
- General email inquiries submitted from the website.
- Inbound and outbound customer support.
- Processing website purchase orders.
- Daily Excel spreadsheet updates.
Education
NCEA Level 1, 2, & 3 -
Rangitoto College
Auckland12.2015
Skills
- Excellent data literacy
- Communication within the workplace
- Ability to apply critical thinking to any given task
- Efficient time management skills
- Able to problem-solve under high-pressure environments
- Fine attention to detail
References
References available upon request.
Timeline
Call Center Representative
Corporate Cabs
05.2021 - 09.2022
Junior Administrator
Costal Cabins Limited
01.2019 - 02.2021
Call Center Representative
CDB Media
03.2018 - 09.2018
NCEA Level 1, 2, & 3 -
Rangitoto College
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