DYLAN DAM
Howick,Auckland
Summary
Motivated and confident professional with strong communication, organisational, and people skills developed through client-facing, administrative, and sales roles. As Assistant Manager at Snap Fitness Highland Park, I've gained hands-on experience in lead management, cold calling, client conversion, and daily operations. Known for my efficiency, attention to detail, and ability to perform under pressure, I'm eager to bring my drive, professionalism, and interpersonal strengths to the New Business & Broker Support role at PIC.
Overview
6
6
years of professional experience
Work History
Snap Fitness Highland Park Assistant Manager
Snap Fitness
07.2025 - Current
- Oversee daily club operations, including cold calling, and following up on new leads with a strong conversion rate. Deliver excellent customer service to members and prospects, and manage memberships and inquiries. Support sales and administration while also creating and managing social media content to promote the club, and drive engagement.
- Coordinated maintenance tasks to ensure facilities remained clean and safe for guests.
Personal Trainer & Membership Sales Assistant
Snap Fitness Ormiston
01.2025 - 07.2025
- While working as a personal trainer, I designed and delivered tailored fitness programs for clients, while also managing front desk duties, which involved cold calling prospective leads for memberships, upselling personal training packages, handling inquiries, and consistently delivering a high level of customer service in a fast-paced environment.
Pro-shop Sales Assistant
Pakuranga Golf Club
05.2024 - Current
- Working at one of Auckland's busiest golf courses, I've developed strong people skills, adaptability, and perseverance. I assist members and guests, manage bookings, and handle daily operations while maintaining high service standards. I also drive retail sales of golf equipment and apparel by recommending products based on customer needs and support membership sales through client engagement and sign-ups.
Assistant Web Fulfilment Manager
Bed Bath & Beyond
11.2022 - 04.2024
- I ran my own shifts weekly, and was responsible for the fulfillment of online orders.
Web Fulfilment
Briscoes & Rebel Sport
11.2019 - 11.2022
- By the end of my time as Briscoes Group I was managing shifts and taking on more leadership roles, it taught me many skills such as perseverance and time-management.
Education
Level 4 Personal Training Certification - REPS registered, First aid certified
Fit Futures
Auckland, New Zealand01.2024
NCEA Level 3 with Excellence Endorsement - undefined
Pakuranga College
Auckland, New Zealand01.2021
Skills
- Customer Service & Communication
- Self-motivation and independence
- Proven cold calling experience, including lead generation, handling objections, and appointment setting
- Confidence speaking to people (especially over the phone)
- Time Management & Organization
- Resilience to rejection / persistence
- Fast Learner – quick to pick up new systems, processes, and technologies
PERSONAL STATEMENT
Highly motivated and confident sales professional with strong communication skills and a proven ability to build rapport quickly in person & over the phone. Experienced in client relationship management, handling objections, and meeting sales targets. Comfortable working independently in a fast-paced, remote environment while utilizing CRM and other digital tools to stay organized and effective. Eager to bring my persistence, adaptability, and customer-focused approach to a dynamic cold-calling sales team.
PERSONAL SKILLS
- Positive Attitude: I bring a consistently positive attitude and aim to uplift those around me.
- People Skills: Confident and effective communicator, comfortable engaging with people both in person and over the phone. Able to build rapport quickly and handle conversations with a friendly, professional approach.
- Problem Solving: I demonstrate proactive problem-solving and task execution through applied common sense.
INTERESTS
Golf, Health & Fitness, Food, Technology, Sports, Enjoy meeting new people and building connections
Timeline
Snap Fitness Highland Park Assistant Manager
Snap Fitness
07.2025 - Current
Personal Trainer & Membership Sales Assistant
Snap Fitness Ormiston
01.2025 - 07.2025
Pro-shop Sales Assistant
Pakuranga Golf Club
05.2024 - Current
Assistant Web Fulfilment Manager
Bed Bath & Beyond
11.2022 - 04.2024
Web Fulfilment
Briscoes & Rebel Sport
11.2019 - 11.2022
NCEA Level 3 with Excellence Endorsement - undefined
Pakuranga College
Level 4 Personal Training Certification - REPS registered, First aid certified
Fit Futures