Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Webby

Auckland,AUK

Summary

Personable and dedicated Customer Service Representative with extensive experience in both the Luxury Retail and High-End Hospitality industry. Big time team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Senior Client Advisor

Louis Vuitton
Auckland CBD
11.2020 - 02.2024
  • Assisted in managing complex client accounts alongside junior team members.
  • Demonstrated strong organizational skills in managing client accounts, consistently delivering accurate results within specified timeframes.
  • Created impactful presentations and reports to present research findings to senior management teams.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strong relationships with clients by providing personalized services.
  • Delivered exceptional customer service by responding promptly to inquiries.
  • Boosted sales by educating clients on merchandise, events and upcoming promotions.
  • Maintained store to exacting visual standards by building attractive displays and merchandising products.
  • Embodied strong sense of fashion, enthusiastic attitude and brand aesthetics to generate interest in offerings.

Head Waiter

Sid at the French Cafe
Eden Terrace, Auckland
08.2019 - 10.2020
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Provided exceptional service to high volume of daily customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Consistently monitored dining room ambiance including music levels, lighting, decorations.
  • Monitored wait staff performance and provided feedback when necessary.

Senior Waiter

Cassia
Auckland CBD
01.2016 - 08.2018
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Advised management on ways to improve the quality of customer service delivery.
  • Offered suggestions regarding wine pairings with food items from the menu.
  • Identified areas needing improvement in order to enhance operational efficiency.
  • Performed opening and closing duties such as counting money at end of shift for accuracy purposes.
  • Provided excellent customer service by anticipating guests' needs and ensuring satisfaction.

Education

Some College (No Degree) - Gemology

GIA

Skills

  • Performance Tracking
  • Relationship Management
  • Portfolio Management
  • Customer consultations
  • Direct Sales
  • Retail Marketing
  • Excellent Communication
  • Store maintenance

Timeline

Senior Client Advisor

Louis Vuitton
11.2020 - 02.2024

Head Waiter

Sid at the French Cafe
08.2019 - 10.2020

Senior Waiter

Cassia
01.2016 - 08.2018

Some College (No Degree) - Gemology

GIA

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Dylan Webby